Illustrator 2025 Crashes when opening

[1368]

Hello,

I have been having issues with Illustrator crashing when I open it. I get nowhere in the app before it creates an error report. I have reset preferences in the app, uninstalled and reinstalled the latest 2025 version, and updated my NVIDIA graphics card to the latest version. Nothing seems to be fixing the issue. I have plenty of space on my C drive too. 

Any advice would be greatly appreciated! 

Thank you! I have shared the error code from the crash below.

The error code is:

Crash report 

[Bill Silbert]

Are you running the latest version of Windows? If not try updating that and see if it helps.

[1368]

Hello, I have auto updates on for windows but I have just double checked and all seems updated. I was using illustrator about a week or two ago so it isn't an issue with laptop capability. Thank you for your help!

[Anubhav M · Accepted solution]

Hello @1368,

Could you try the suggestions shared in this help article (https://adobe.ly/4iFyCDj) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4c2EhAY). We appreciate your time and patience in helping us resolve this issue.

Anubhav