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alison_mtnhighm
alison_mtnhighm
Participant
May 5, 2020
Question

Illustrator 24.1.2 Not Responding on macOS 10.14.6

  • May 5, 2020
  • 3 replies
  • 651 views

I have updated to the new version of Illustrator when my application wasn't responding and I had to force quit 3 times. After updating, I restarted my computer and tried to open my file (.ai file) in Illustrator once again and have been having the same issue with the application not responding. I haven't installed any new fonts recently and I have tried other files too and nothing. 

 

I am on a MacOS Mojave version 10.14.6

 

 

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3 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
May 15, 2020

Hi there,

 

Sorry to hear about your experience. I see you have tried troubleshooting but that did not help. I'd request logging into root account(https://support.apple.com/en-in/HT204012) of your machine and see how Illustrator is behaving in that account.

For Windows, you may try creating a new user account(https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-account) and see if app works there. Let us know how it goes.

 

Regards,

Ashutosh

C
carsons94006256
Participating Frequently
May 13, 2020

Im having similar issues. Mine will eventually work, but opening files, even SMALL files like 10kb the application turns white and says (Not Responding) [on windows 10]. However, I am also having performance issues on Mac OSx version 10.15.4 and AI version 24.1.2. 

 

Seems like the most recent update has done something wonky.

marliton
Community Expert
marlitonCommunity Expert
Community Expert
May 5, 2020

Hi Alison. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

Marlon Ceballos
alison_mtnhighm
alison_mtnhighmAuthor
Participant
May 13, 2020

Hi Marliton - I have reset my preferences several times. I've also tried relabeling my Illustrator 24 files to ".old" in my Library and every time I try to launch again I only get to the splash page and it gets stuck - I don't even get into a workspace. I have to force quit each time. I've run the Adobe diagnostics and it comes back with nothing. I've also tried unistalling the app and all settings and reinstalling. That method has failed as well. 

 

 

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