Illustrator 28 Retype selection not recognized, text recognition failed. Try another selection

[AstrantiaMajor]

Hello, 

I was so exited when I discoverd the Retype-tool, however, I can't get it to work at all. I select the image (or the outlined text if it's in vector), and I click enter and all I get is this: 

Super bummed, cause it would be so usefull if I could get it to work. Any suggestions?

[creative_curiosity1549]

Can you show your outlined text? Just a section?

When the text is distorted, or when the font is too far off from standard lettershapes, then it probably fails. 

[AstrantiaMajor]

It doesn't matter which text, it never works. Here's just a random image, where I tried it.

[creative_curiosity1549]

I don't have an issue with it.

[Anshul_Saini]

Hi @AstrantiaMajor,

I'm sorry to hear that you're experiencing issues with the Retype (beta) tool. Let's try to get it working for you. Here are some things to consider:

• Retype (beta) currently supports Latin scripts only. If your text is not in a Latin script, that could explain the issue.

• If you're using macOS 11, font identification from the image should work fine. However, to be able to edit the text, consider updating to macOS 12 or a higher version.

• To fully utilize Retype (Beta), you need to install the Retype module. After the download is complete, you'll receive a confirmation message indicating a successful installation.

If you've checked all these points and are still encountering issues, please provide us with the following details:

• Your system details (RAM, CPU, GPU generation, and make & model), including the operating system version.
• Share the specific file or image you are trying to use with Retype.

With this information, we'll be able to investigate the issue further and provide you with the right solution. Thank you for your cooperation.

Best regards,

Anshul Saini

[Magic Plants]

Having the same issue! Nothing comes up for anything I have tried for months in the beta and now in the main channel.

System Info:

OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
OS Manufacturer Microsoft Corporation
System Type x64-based PC
Processor AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P5.30, 8/4/2021
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASRock
BaseBoard Product B450M Pro4
BaseBoard Version
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.2728"
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 39.1 GB
Total Virtual Memory 95.9 GB
Available Virtual Memory 48.6 GB
Page File Space 32.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, SMM Security Mitigations 1.0, Mode Based Execution Control
Virtualization-based security Services Configured
Virtualization-based security Services Running
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

[creative_curiosity1549]

When you first opene Retype, and asked for the first image to be analyzed with version 28, did you download that module?

Also: please show your examples.

[Leszek2019]

And what if it's not working even in Adobe example file?

Selection was not reconized. What shoud i do to make it work.

[creative_curiosity1549]

I have never tried out that demo file. Can you post a link to it? 

[Anshul_Saini]

Hi @Leszek2019,

I'm sorry to hear that you're experiencing issues with the Retype (beta) tool. Let's try to get it working for you. Do you recall if you installed the Retype module when it was initially used for the first time? 

Also, would you mind providing us with the following details:

• Your system details (RAM, CPU, GPU generation, and make & model), including the operating system version.
• Share the specific file or image you are trying to use with Retype.

With this information, we'll be able to investigate the issue further and provide you with the right solution. Thank you for your cooperation.

Best regards,

Anshul Saini

[Leszek2019]

Dear Anshul.
Today I uninstalled illustrator and reinstalled it. I couldn't use the Adobe file anymore so I did a simple test.
1. I wrote ADOBE as text (in Arial font so that RETYPE can easily recognize it)

2. I changed the text to paths.

3. I marked the paths and downloaded RETYPE

4. The checkmark shows that it cannot recognize the text.

Sample file attached.

My OS details:
Intel i7-6700 CPU @ 3.40GHz 3.41 GHz
No separate GPU
32GB RAM
Windows 10 22H2 x64

On my Home PC it's the same thing and there is this OS:
Intel Core i5-6500 3.2GHz
AMD Radeon RX 580 8GB
32GB RAM
Windows 10 22H2 x64

[creative_curiosity1549]

Please upload the AI file to Dropbox or the like and post the link in here.

[forme24654414hwer]

same problem here

[Vadim274907060f3j]

I have the same problem as user @Leszek2019 .
The Retype function does not work, unfortunately no text is recognized. No matter in which font, no matter if as image (png, jpeg) or as paths / vector graphics, nothing is recognized. But text2vectorgraphic works fine.

Illustrator v28.0

AMD EPYC 7543P 32-Core Processor 2.80 GHz

28,0 GB RAM

GeForce RTX A4500 (24GB Vram)

Windows 10 Home 22H2 (x64)

[Vadim274907060f3j]

Edit: i have 20GB vram not 24 🙂 btw.: the retype module is also downloaded.

[creative_curiosity1549]

Can you post a screenshot of the text you want to recognize?

[Vadim274907060f3j]

 @creative_curiosity1549 , Am no longer at the pc, but i have tried a bunch of images and outlined text in different fonts (all latin). i can post screenshots a little later if you like. But it is like @Leszek2019 already says: it's not working even with the Adobe example file.

[Vadim274907060f3j]

Here are some screenshots:

[Vadim274907060f3j]

@creative_curiosity1549 i've also uploaded the ai file: https://assets.adobe.com/id/urn:aaid:sc:EU:25f4da5a-a599-4b71-9ac7-ce8c41c603d4?view=difile

[creative_curiosity1549]

Thank you. 

So I made a screenshot from those samples - couldn't download the file. I don't think Illustrator found the right ones, but it found fonts. 

In my own tests I got issues with fonts that were too far from looking like letters and with photos of packaging (although the font was Lobster). This kind of stuff doesn't work for me:

[Vadim274907060f3j]

@Anshul_Saini  @creative_curiosity1549 I'm still unable to get it to function. I also tried it on my other computer, which has Windows 11, but it didn't work. The retype module and Illustrator v28.0 have already been reinstalled, but nothing changed. Could it be that I'm using CC's German version? But from what I can tell, Monika, you also use the German version?

[Filip Bl.]

It seems that this feature is only available for the English version. Adobe cheerfully ignores the huge number of users who use Danish, German, Spanish, Finnish, Filipino, Czech, French, Hungarian, Italian, Dutch, Norwegian, Polish, Romanian, Slovak, Slovenian, Turkish, Swedish... And of course no mention that in those languages this feature is just a marketing gimmick.

[Bobby Henderson]

Based on some screen shots posted above it sure looks like Retype is available in other language versions than English. 

[Filip Bl.]

Technically, this feature is in the Czech version of Illustrator. But it doesn't do anything. I've tried both Mac and PC versions, both behave a bit differently (in one case I can see the font suggestions but I can't click on them, in the other case it throws the message Selection not recognized). I've reported the bug here, you can also vote there: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47341301-retype...

[forme24654414hwer]

same here. i install the english version but still not working