Illustrator application window moves behind everything when I try to move it (mac)

[charlesc41889467]

It's a little difficult to explain this properly, but whenever I try to move the Illustrator program window to another part of my screen, it instantly moves behind every other program window I have open. Even if I just move it a teeny tiny bit...boom... now it's behind all the programs I have open. It is very annoying and I can't find a solution anywhere. I dropped in "before and after" screenshots if they help at all. You can see the "Pathfinder" toolbar is still in front of the Chrome window so it's definitely a weird glitch. The issue doesn't happen with any other Adobe program either. I have updated to the latest vesion of AI a few times and still no luck. I have a 2021 Macbook Pro. Anyone have a solution? Thank you.

[JE DEZIGN]

Same here. It's driving me nuts!
Please fix the issue Adaobe

[Dylan Hewitt]

Has this still not been solved? It's very annoying and odd they've not fixed the issue considering the subscription etc

[calvinki]

I am on version 28.5, and this problem still hasn't been fixed. 

[ianh84735323]

same here, pretty poor service considering the money we pay for it, its a really annoying issue that needs fixing asap. 

[Srishti Bali]

Hi all,

We're extremely sorry for the inconvenience this issue has caused. We've recently released an update for Illustrator that includes multiple fixes. If you're not already on the latest version, we kindly request that you install it and share your observations with us. Details can be found here.

Regards,

Srishti

[jeremyc83162335]

Nope, try again.

It's been years, and you still haven't fixed this issue despite releasing
updates constantly.

--
Jeremy Collinson
Creative Director

[Anubhav M]

Hello @jeremyc83162335,

We understand that encountering technical issues can be frustrating. Would it be possible for you to have a debug session with us? If yes, please send me your Adobe ID, Country & Timezone, phone number with country code, and preferred dates and times between Mon- and Fri over a private message.
To send a private message, click my profile picture and use the ”Send a message” button.

Looking forward to hearing from you.

Thanks,

Anubhav

[analytical_fantasy5C57]

Anubhav,

I updated the Illustrator today, July 24, 2024 to v28.6 - Same issue again! OSX Sonoma 14.5 (23F79) on Intel Macbook Pro 2.9 GHz 6-Core Intel Core i9.  This ongoing issue is unacceptable considering its impact on daily workflows and exorbitant monthly subscription fees. All this does is provide more motivation to explore alternate products.

Alexander

[Dylan Hewitt]

Yeah, agreed. Is there a decent alternative that people are using? I wouldn’t mind a switch as the subscription isn’t worth it really.

Or maybe they can offer a discount while these things are being looked at (sounds like for years).

Sent from Outlook for iOS<>

[richardw59677702]

Both 28.6 and the Beta version 28.7.65 still have this issue. Not fixed yet.

[richardw59677702]

Just updated to 28.7.1 (not the beta version) and it's still doing it. Not fixed yet. So frustrating. Also frustrating that this thread is marked as 'Solved' when clearly it's not – possibly why Adobe seem to be ignoring the issue.

[Linda.R.Smith]

@Srishti Bali Still an issue for Illustrator and Photoshop. (BTW, your "here" link is broken ;-/) 

There have been mulitple, OS, Adobe, and Wacom updates over the past year, I keep hoping for a fix.

It is extremely difficult to work like this in one program let alone two simotaniously. As I mentioned last year in this thread, espeically embarracing when I'm making updates while sharing my screen in a meeting. Clients don't understand why I keep switching to other windows and can't seam to stay within Illustrator or Photohsop. My employer is demanding an explanation on why the subscription cost so much with no solution in site.

Workstaions MacBook Pro 2019 and Mac Studio M1 Sanoma 14.6.1 Illustrator 28.6 Photoshop 25.11.0 

Wacom 6.4.623

[adrianh70193946]

The latest version of Illustrator has not fixed the problem for me either.

But I'm wondering; If this is not affecting everybody, then what are the people who are affected doing wrong??

I'm running a 2019 iMac on Ventura 13.4. It's not the most powerful machine and I'm worried that If I upgrade to the latest system software it will slow the machine down further. Could this be an issue?

Am I right in assuming that it's not affecting everybody? I heard 'bugs' mentioned. So do the affected people, including me, have bugs in their machines?

Has anybody got to the bottom of what the issue is? Is it PCs and Macs??

Whatever it is it's friggin annoying!

[meh67]

adrian, this has been happening to (I would guess) all Adobe Illustrator users for quite some time. There are work-arounds that many of us have adopted that makes it so we can continue working in a reasonable fashion. The one I am using is to go to Illustrator > Settings > User Interface - and check the box that says "Auto-Collapse Iconic Panels" - this fixes the problem for me. The issue is that all of your panels (like color swatches, etc) will automatically close every time you start to work in your window. To me, this is less of an issue - so this is how Im dealing with it.

[richardw59677702]

I also tried this for a time but doesn't work for Asset Export which I use a lot, so couldn't work this way. I'm wondering if Adobe are looking at this issue at all, it's been going on since Ventura was launched.

[Mike-PandaV]

It has not been fixed and the work arounds do not work for most, I believe this issue is a baseline code issue that will have to be re-wrote fully and be part of a full program update, I am not a full time programmer but i do know Adobe has put time into this... As i have been told. It 100% sucks and we are all loosing time trying to work around the issue to get work out. So for us users, there is also a $$$ hit that should NEVER happen!! As we are the customers and consumers. 

[meh67]

Believe me, I am not trying to minimize the frustration even though this workaround works for me. The "workaround" is not my typical way of working (palettes automatically closing! no thanks!) - so even the workaround I shared is a bit tedious - just not as bad as the main issue. I am in the same position of being very frustrated, confused and... well lets face it, Angry that this issue cannot be resolved in all this time. Meanwhile we are getting subpar AI that will create a childish looking flower for me if I want (I dont). Adobe needs to focus on the basics of a functioning program. 

[Mike-PandaV]

Yea I agree 100% and it kills me we pay a pretty nominal fee to use an app that is defective. The begining of this issue started out like Quark as far as support and is a major reason it bankrupted them and killed the use of their program... not sure if you're old enough to remember the Quark thing but, i was so happy they got what was coming to them... they basicly told their customers if they didn't like it they could use another program... well we did...LOL  Any way so irritating to be in this now.

[meh67]

Yes, definitely old enough to remember quark - used it for quite some time. Before that I used Aldus Pagemaker, and before that there were no computers so I used my hands creating paste up boards with Ruby-Lith, pasted up copy from the typesetter and used a Stat Camera. Seeing the transition of entire high paid professions to it all on a computer - then being treated like this is... well... insulting to say the least. 

[Dave22440250tjti]

It’s a real issue and it drives me insane.
I only use Illustrator and Photoshop from the Adobe collection. I use FinalCut, On1, Topaz and I have now taken the step to start switching over to Affinity. I have been using their Publisher app and I love it (Good Bye Quark), and there is no reason to remain with Adobe for the amount it costs me in licence fees and time lost fighting with it.
I’m lucky to be heading into retirement anyway and the tools I’ll use in producing ProBono work for charities and such, all that can be done with Affinity without any concerns. That Illustrator issue where you have to constantly dig for your file window because you touched the upper bar, is such a waste of my time and a truly annoying annoying annoying flaw. And they can’t or won’t fix it. Ridiculous

[Mike-PandaV]

Thanks for the insight, Dave, and congratulations on retirement, I’m looking forward to it soon but have another ten to go. I do love what I do and I also applaud you for doing pro-bono work. I plan to do that when I retire or hit the lotto!!! I'm totally going to check out Affinity. Wish someone would bring back the greats working apps like Freehand and even Flash... man work was so fast with those tools back in the day... Any way thanks for the insight.

[michaell16049038]

I have the same issue - no real fix seems to be in sight, have you found anything yet? this is SUPER frustrating to workflow

[analytical_fantasy5C57]

For those who want to get past this issue... After trying multiple things with Adobe support... The newest Illustrator Beta that can be downloaded from CC cloud works without this glitch.

[richardw59677702]

I'm happy that it's worked for you but I've just installed Illustrator Beta 29.1.54 and guess what ... it's still doing it! Very, very frustrating. Especially as this all started when Mac OS Ventura came out almost two years ago.

[analytical_fantasy5C57]

Ugh, sorry.. This is super frustrating. I've been dealing with this for a couple of years myself. My Beta still works correctly. I was in touch with their support for several days and was able to speak with a senior support specialist. He was trying to figure this out. Both of my AI and PS were doing this drag behind windows glitch. At first, he recommended going back to AI v24.0 (which worked fine), and then we tried the Beta version. But yeah, I hope they fix this for everyone.