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Inspiring
December 10, 2019
Question

Illustrator CC2019 crashing/freezing on Windows 10 (v1809)

  • December 10, 2019
  • 1 reply
  • 585 views

I really tired about illustratot performance!

I losts works daily, it is something insane. I paid a suscription to lose my money and time.

I already talked SEVERAL TIMES with adobe support and NOBODY HELPS.

The issue cames with Windows update 1809 and Ilustrator v23. SO I have this problem since more THAN A YEAR.


Sudenly the app crash, remain open, but it is unuseful, I can´t do anything else.

Sometimes with CTRL + S I can save, but sometimes lost my work, as now!!! I lost my last 2 hours of work. ONE MORE TIME.


I demand a real solution, I sent several emails, I talked by phone, I had remote several sessions.

I don´t know what can I do???!!!!!
I NEED A SOLUTION!!!!!

 

 

{Renamed by MOD}

This topic has been closed for replies.

1 reply

Ashutosh_Mishra
Inspiring
December 13, 2019

HI there,

 

Sorry to hear about your experience.

I'd suggest to update Windows 10 to the latest version, which is v1909 (OS Build 18363.535) and Illustrator CC2019 (ver23) to update to the Illustrator CC2020 (ver24.0.1).
Also make sure your Graphic card driver is up-to-date.

You may also follow the instructions given on https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html to improve the performance.

Hope it helps.

 

Regards,

Ashutosh

tikytaAuthor
Inspiring
January 10, 2020

Hi Ashutosh!

I already made everything!!!

I have the last versions of all my drivers, windows 10 and Adobe products.

Is not a solution... I have this issue since more than a year, and I lose work several times.

Is not fair....

 

I really need a solution to this issue...

Why this happens????? WHYYYYY

I attached an screenshot... doesn´t show any error... so I don´t have any clue!!

I need that someone really take care of my problem... I paid monthly.... I wanna cry!!!!

Monika Gause
Community Expert
Community Expert
January 10, 2020

So this happens when you save?

Where do you save? On your local disk?

Do you have a printer attached? Illustrator needs a printer when saving.