Illustrator constantly crashing (last 3 updates)

[Rocketscience1966]

I'm running Illustrator on Windows 10 with an Nvidia RTX4070ti (latest studio driver). The last 3 or 4 updates have been completely unstable and crashes every few minutes while trying to work. It seems to be completely random - opening files, saving files, deleting layers, making changes to a shape ... pretty much anything.

It was fine up to maybe version 26, then from 27 onwards it has become unusable. It gives no warning, I get the spinning cursor like it's trying to do something, then disappears.

Wondering if it is the gfx card as I switched from a 3070ti to the 4070ti.

Will try going back to early v26, but that's not useful if clients are supplying artwork from latest version.

[Monika Gause]

SO the app itself is launching, but then when working with files Illustrator is crashing?

Where do you save files?

How large are they?

Are you using a Wacom?

Do you have any third party plugins installed?

Do you have a printer installed?

[Met1]

What have you already tried?

Prefs reset?

Cleaner tool instal?

Instal into new user?

[Anshul_Saini]

Hi @Rocketscience1966,

I apologize for the delayed response and the inconvenience caused due to the crashing issue in Illustrator.

We have released a new version, v27.5, which includes several bug fixes and improvements. I would suggest updating to this latest version and checking if the crashing issue persists.

Also, please confirm if you are using a Wacom tablet.

Let us know how it goes.

Best regards,

Anshul Saini

[Rocketscience1966]

Hi there.

I am using v27.5. I also re-installed v26.1 to test it and that version also crashed just as much. I am using a Wacom tablet (Intuos Pro).

[Bobby Henderson · Accepted solution]

You're probably running the current Wacom driver (version 6.4.1-3) released in January. If that's the case then that is very likely why Illustrator is crashing. It's a problem that has affected a lot of Illustrator users (myself included).

You'll need to uninstall that driver and download the version from November 2022 (version 6.4.0-11).
https://www.wacom.com/en-us/support/product-support/drivers

[Rocketscience1966]

Thanks for the advice. Have gone back to the older Wacom driver and Illustrator now seems to be stable.

[Roger38408891cmsj]

I've never had so many crashed with Illustrator... in the past month... every other day it crashes... I don't care what the reason is... it should not be doing this. Fix it!!

[Anubhav M]

Hello @Roger38408891cmsj,

Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4bxgCqF) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3VP5aRp). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

[Kierstin H]

Yeah, I am having the same issue with AI Crashing, plus there are some moments where I can't grab my guide or move certain shapes. 🙃!! I've been researching, and many other users are having issues with the newest updates! And some are going back to older version of AI! Which I'm tempted to do! Because I have to draft up four  variety logos for three different logos projects (12 logos in total 🫠), my project is getting pushed back... 

[Monika Gause]

you cannot move shapes? Did you read the comment about Wacom tablets? 

What also interferes with selecting and moving things around is a Window manager (on Mac OS), such as Magnet or Rectangle.