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S
smohadjer
Known Participant
April 30, 2009
Answered

Illustrator could not find the linked file

  • April 30, 2009
  • 8 replies
  • 85214 views

When I open an Illustrator file that is using linked images I get a warning that it could not find the linked files and asking me to repair all the links one by one! The linked images sit in the same folder as the Illustrator file that uses them. This problem only happens when I need to open the AI file on a different machine (PC or Mac) and my guess is that it's because Illustrator is using an absolute path for loading linked images rather than a relative path based on location of the AI file.

Has anybody experienced the same problem? Any solutions?

Software: Adobe Illustrator CS3

Hardware: WindowsXP PC and OSX Mac

Thanks,

Saeid

    This topic has been closed for replies.
    Correct answer Wade_Zimmerman1

    Hi Steve,

    My clients send me Illustrator files with linked images which are broken when I open them on my machines. We do not share the same network or server. The files are sent over internet or on DVD/CD. Is there any solution for this or any instructions I can ask them to follow so the files will not break when I receive them?

    Thanks

    Saeid


    Are all the files in the same folder and did they create and save that

    document with everything in the same folder. If they created the

    document with files in other locations and then moved the files to the

    correct folder it will not work.

    8 replies

    A
    ADDWORKS
    New Participant
    August 19, 2023

    Found a solution to this:
    1. File >> Save As >> click SAVE
    A dialog box named "Illustrator Options" appears, as shown in the image.
    Check the box saying "Include linked files".

    Monika Gause
    Monika Gause
    Adobe Expert
    August 19, 2023
    @ADDWORKS  schrieb:

    Found a solution to this:
    1. File >> Save As >> click SAVE
    A dialog box named "Illustrator Options" appears, as shown in the image.
    Check the box saying "Include linked files".

     

    This is a 14 year old thread.

    And that is not a solution because it will embed the files, which is often not desirable at all.

    R
    Resk4
    New Participant
    April 7, 2023

    Hello,
    Here's how I solved the same problem. You have to go to:


    1. Window / Links /
    2. Select the layer that's causing the problem 
    3. Open drop down menu in the top right corner of the "Links panel"
    4. Click "Embed image (s)"

    Hope it works out for you! 

     

     

     

      Y
      YEmotionYusic_Pectorizer
      Participating Frequently
      July 20, 2023

      Can't though, it was greyed out for me, meaning I can't click on the word embedded file. 😞

       

        Monika Gause
        Monika Gause
        Adobe Expert
        July 20, 2023

        You have to select to image in that panel.

        A
        Anonymous
        September 19, 2021

        i have this problem too, but the message is "couldn't find plugin to open linked file...". 2021, didn't solved yet

          S
          smohadjerAuthor
          Known Participant
          May 22, 2009

          Does anybody know if this problem has been resolved in Illustrator CS4? Is it possible to move a folder containing an Illustrator file and its linked images to another computer without breaking all linked images?

          Thanks

          Saeid

          Steve Fairbairn
          Steve Fairbairn
          Inspiring
          May 22, 2009

          Many people seem to have forgotten about aliases these days. If you're working on a network they can save a lot of time and disc space. Make aliases of your picture files and put them into the same folder as your Illy file. Place them instead of the originals. As long as both your computers are connected to the network you shouldn't have problems. On the other hand if your machine is not connected you will need to drag copies of the picture files into your work folder.

          S
          smohadjerAuthor
          Known Participant
          May 22, 2009

          Hi Steve,

          My clients send me Illustrator files with linked images which are broken when I open them on my machines. We do not share the same network or server. The files are sent over internet or on DVD/CD. Is there any solution for this or any instructions I can ask them to follow so the files will not break when I receive them?

          Thanks

          Saeid

          R
          ronzonni
          Participating Frequently
          April 30, 2009

          This happens with me also, plus everytime I open up an Illustrator CS4 document the text reflows, whether it was created in CS3 or CS4. Additionally, the pdfs print with inconsistent colors even though I have used the same color profile!!

          I have had nothing but trouble since using CS4 and am planning on uninstalling it. I think my first mistake was to use Illustrator as a template in the first place. From now on when designing documents involving text, I will prepare them with InDesign.

          W
          Wade_Zimmerman1
          Inspiring
          May 1, 2009

          If you are using Illustrator to design brochures or books then that would probably have been the right way to go in the first place.

          Trying to get Illustrator to act differently then it is intended might be the smartest approach.

          R
          ronzonni
          Participating Frequently
          May 1, 2009

          I'm sorry, but your email makes no sense to me. I did design the bios in Illustrator. And what do you mean by the second statement, Is that some kind of joke. If so, I don't get it.

          S
          smohadjerAuthor
          Known Participant
          April 30, 2009

          The way Adobe AI team has implemented linking files is very confusing to say the least. I noticed that moving my folder around on my own computer won't break the linked images, so it's not using an absolute path after all, but as soon as I transfer the folder to another machine or give it to a colleague, it will no longer be able to find the linked images.

          成
          成康351727001og8
          New Participant
          February 1, 2024

          I am experiencing the same problem as I open the file preserved as AI-type,I have asked my colleague to resend me via email, but the problem hasn't been dissolved.

            A
            Community Manager
            Anubhav MCommunity Manager
            Community Manager
            February 1, 2024

            Hello @成康351727001og8,

            Sorry to hear about your experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator, details about your workflow, and screenshots of the error message, so that we can investigate this further?


            Looking forward to hearing from you.

             

            Thanks,

            Anubhav

            J
            Jesseham
            Inspiring
            April 30, 2009

            You're right.  Illy does deal in absolutes.  Kind of a pain sometimes, I agree.  It should be an option maybe, since there are situations where it would be bad if it didn't.

            Note the checkbox for when this happens in the future:

              S
              smohadjerAuthor
              Known Participant
              April 30, 2009

              That checkbox is of no use. I still have to go through all images one by one to link them even if I select that checkbox.

              I can't think of why Adobe had to use absolute paths rather than relative paths for linking images. I can't expect people I send them a folder containing my files to put it in the same exact location on their machine as I do. That's ridiculous. This means even if I move the folder around in my own computer the Illustrator won't be able to use the linked files anymore even though their location relative to ai file hasn't changed.

                Jacob Bugge
                Jacob Bugge
                Adobe Expert
                April 30, 2009

                S,

                You may have a look at this recent thread:

                http://forums.adobe.com/message/1254536#1254536

                S
                smohadjerAuthor
                Known Participant
                April 30, 2009

                Thanks Jacob, but I had already checked that thread, none of the solutions offered there were of any use to me. What I need is simply a way to share Illustrator files that use linked files with colleagues who don't have access to my server and hence need to open the ai file on their own machines.

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