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Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

Forum|Forum|4 years ago
December 3, 2021
171 replies
62977 views

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

Correct answer Anubhav M

Hola! gracias por responder tan pronto, he estado probando estos días y sigue igual, tengo la última versión de AI 29.7.1, actualizado hoy. De windows 11 enterprice - versión 23H2 // 22631.5624.

También he restablecido las preferencias de Ai, he borrado todo, he vuelto a instalar y nada de nada.

Y si, se bloquea durante la acción ctrl+ C o ctrl+x, es todo lo que influye en el portapapeles o así.

Gracias! Espero su respuesta

Hello @Nadia37972677f0tk,

We have received reports from several customers that the latest Windows Defender security intelligence update - 1.435.148.0 has potentially fixed this issue.
Could you try installing the update and letting us know if it helps?

expand image

Looking forward to hearing from you.

Anubhav

Show previous replies

JamesDies5

Participant

The majoriy of my art department is now exriencing this issue. Rolling back versions did not help, and our company's IT team will not allow the disabling of Microsoft Defender. It's been a real drag on our ability to get work done. We'd really appreciate this getting fixed ASAP.

JamesDies5

Participant

We are experiencing the issue on a mix of Windows 10 and 11 Enterprise.

S

Sara28775314dlzp

Participant

The same thing is happening with my firm's art department.

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default78m7wjx5vdtd

Participant

I am also experiencing this today, i just updated illustrator last night and now today it crashes no matter what i do. i cant get any work done or meet my deadlines now! This needs to be fixed ASAP. I tried uninstalling and installing the last version i was on yesterday that i had no issues with, and that didnt help.

Running on Windows 11 Enterprise version 24H2

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philip_7696

Participating Frequently

What Kind of Computer is everyone working on?

I am on a Dell, as is my Coworker. I started experiencing the issue on Monday the 4th.
My coworker's computer started crashing with this this morning.

She just went through a Dell Update. Could it be due to this update?

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Hannah28417173g6qs

Participating Frequently

Also on a Dell but my last update was in early July and it was working fine until 31st July

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Yiannis Leontoudis

Participating Frequently

Same here 😞

martink15467522

Inspiring

If anyone is looking for workarounds. You can hold alt key and drag the object to copy. Also, in ver 28.xxx the Contextual Task Bar has a duplicate button which acts the same as holding alt key while dragging. Unfortunately, for some reason in 29.xx it has been removed.

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ellen_4874

Participant

Workaround works for now...

We also encounter the copy/paste crash on multiple systems. The only system that doen not have the issue is the system that is on a seperate network and not updated reguraly with win11 updates...

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Boon23853857gxj4Author

Participating Frequently

It’s been a week since this issue began, and the problem still persists. I would really appreciate it if this could be prioritized.

Yesterday, I had a major design event in my department, and I was completely unable to use Illustrator, this had a direct impact on our work. The longer this continues, the more the consequences are growing.

I understand the team is working on a solution, but I’d like to kindly ask that you also consider the client experience. There has been no workaround or compensation offered so far, and from a user’s perspective, this is extremely frustrating.

Please advise urgently on any updates.

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housemaster

Participant

So, still no fix after 8 days? It's really frustrating when you are not able to copy and paste anymore.

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Ryan27790857ge0n

Participant

ICT manager for a school here, we are experiencing these issues on our entire lab (Win 11, Gen 9 Processors, Discrete GPU). Affecting entire classes of students and severely impacting teaching and learning.

Various versions affected (29.6.1, 29.7.1). Unable to install previous versions of Adobe Illustrator on Creative Cloud. Have attempted to perform with Defender disabled, with Domain, Public, and Private turned off I was able to copy+paste but after turning off this continued working so not sure if a coincidence or not.

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Drewt...

Participating Frequently

Installed 29.7.1 a few days ago and it was working fine. How is it that suddenly this critical bug has been introduced without any further updates? Are changes being made to our applications behind the scenes that we are not aware of?

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Marvelous_Gemstone2105

Participant

To be fair, it could have been a change on the MS Windows side, or any other application that everyone uses. In this thread alone there are dozens of users that have this error and I think a lot are sending the error report as well so hopefully they can figure it out quickly.

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Brian34626243v626

Participant

Pls save as your file to eps format and then the copy and paste function will work again for temporarily use.

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oliver_1615

Participant

Saving as EPS file did NOT work for me. Copying immediately crashed the application just the same as with .ai files.

I've tried three different versions of Illustrator, from the latest, to the lastest 28.x as well as the oldest release. They are all experincing the same issue. I did a full removal, deleted all the settings and left over files I could find, reinstallted, same problem. Tried old files and new.

This started for me earlier today. Prior that it was working fine. Even about 2 hours ago I was able to copy and few things in my file. Not absoluately nothing copies and it's an instant crash. This is a really crazy bug.