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Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

Forum|Forum|4 years ago
December 3, 2021
171 replies
63016 views

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

Correct answer Anubhav M

Hola! gracias por responder tan pronto, he estado probando estos días y sigue igual, tengo la última versión de AI 29.7.1, actualizado hoy. De windows 11 enterprice - versión 23H2 // 22631.5624.

También he restablecido las preferencias de Ai, he borrado todo, he vuelto a instalar y nada de nada.

Y si, se bloquea durante la acción ctrl+ C o ctrl+x, es todo lo que influye en el portapapeles o así.

Gracias! Espero su respuesta

Hello @Nadia37972677f0tk,

We have received reports from several customers that the latest Windows Defender security intelligence update - 1.435.148.0 has potentially fixed this issue.
Could you try installing the update and letting us know if it helps?

expand image

Looking forward to hearing from you.

Anubhav

Show previous replies

M

mtigner

Participant

Experiencing this issue for the first time today, August 7th.

None of the workarounds are working for me.

My company will not allow me to work in Safe Mode.

P

philip_7696

Participating Frequently

In addition to this issue I have had a notification that "Adobe Acrobat 2017 has reached end-of-support."
These messages started popping up at about the same time fraome as the "copy crash" issue.
is it possible that they are related?

T

tfr_hlx_pt

Participant

It's August 7th and I'm also having this issue.

Are there any news on why this is happening?

Thank you.

S

sutham_1326

Participant

Faulting application name: Illustrator.exe, version: 29.7.1.8, time stamp: 0x688ca977
Faulting module name: ole32.dll, version: 10.0.26100.4484, time stamp: 0x891d7e7c
Exception code: 0xc0000005
Fault offset: 0x000000000000c20f
Faulting process id: 0x7B08
Faulting application start time: 0x1DC077F91637937
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator 2025\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Windows\System32\ole32.dll
Report Id: ee600a09-edb1-4247-957c-f58ea1a58e09
Faulting package full name:
Faulting package-relative application ID:

Abhishek Rao

Community Manager

Hi @sutham_1326,

Thanks for sharing those details, and I'm really sorry to hear that Illustrator keeps crashing when you open a file.

Based on the error message, it looks like the crash is related to a Windows system component. If you’re seeing the Adobe crash reporter dialog when this happens, please go ahead and submit the report and share the email address you entered there, so I can check the logs with the team. Reference:
https://adobe.ly/3JozhfK

It would also help if you could try launching Illustrator in Safe Mode and from a new local admin user account, just to rule out any interference from system extensions or profile-related issues:
https://adobe.ly/46H8ght
https://adobe.ly/3JkVviK

In addition, please try running Illustrator in Windows Compatibility Mode by right-clicking the Illustrator shortcut, going to Properties > Compatibility, and checking the option for Run this program in compatibility mode.

Let me know how it goes.

Looking forward to your repsonse.

Abhishek

J

JoeGomez23

Participant

Hello, I have the same problem. I followed the steps you provided, but I am still experiencing the same issue than Sutham reported.

Abhishek Rao

Community Manager

Hi everyone,

Thanks again for your continued patience and for sharing detailed reports around the crash issue when copying in Illustrator 29.6.1 and 29.7 on Windows 11.

I’ve connected with the product team, and they’ve asked if affected users could try temporarily disabling Microsoft Defender and then test the copy workflow again in Illustrator.

Your help in testing this will greatly assist the investigation. Please remember to re-enable Defender once you've tested.

Let us know if disabling Defender makes any difference or if the issue persists. We’re actively working toward a resolution.

Thanks,
Abhishek Rao

K

Kerry B.

Participant

Dear Adobe... You can add another frustrated Adobe Illustrator to the complaint department. Like other users, this problem has started in the last 48 hours (today is August 8, 2025). I work on a Microsoft Surface in a corporate, security protected environment and Illustrator is 95% of my workday. I CAN NOT COPY OR PASTE WITHOUT ILLUSTRATOR CRASHING! I have installed no new software this month. I am running Windows 10 Enterprise with an Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz 2.71 GHz

C

cathy_6954

Participating Frequently

Are you on a Dell? A couple of people in this community have stated they're on Dell computers and the issue has started after a Dell update. I'm on a Dell as well with this issue but not sure of when my latest update was. Just wondering if that's a factor.

L

LadyFife

Participant

Experiencing the exact same issue. I am glad that it at least isn't just me.

P

pranali_0570

Participant

My Adobe Illustrator keeps crashing when I try to copy or cut something.
This issue is happening within my team. Everyone is facing the same issue.
Please help me to resolve this as soon as possible.

B

Brian34626243v626

Participant

I am also have this problem. but I found that after save it into eps format, you can then copy and paste without crashing program. I temporarily use this method to continue my work first.

M

Marina5D8E

Participant

I tried the same, but mine still crashes

P

Paul34707978fpvu

Participating Frequently

Who else is trying to use work arounds, then forgets and hits the copy/cut only to be reminded by that frozen white arrow? I'm laughing now, but will be crying soon. C'mon team Adobe! You've got this!

J

Juan291364316xl2

Participating Frequently

i worked on a single flyer that would normally take 2 hrs for 4 hours because of this lol. I kept of copying and crashing it, sometimes it would save your progress and other times it wouldnt........

P

Paul34707978fpvu

Participating Frequently

Can confirm that noew files work and old one don't.

E

efficient_captain1991

Participating Frequently

I'm using Adobe Illustrator version 29.7.1. When working on a new file, copy and cut functions work fine. However, when I open older project files, Illustrator crashes, and also when I try to copy or drag vector artwork from those old files into a new one the issue happening.

S

Scott3906575417sn

Participating Frequently

I have managed to get around the issue by saving a file which was previously crashing - created on an older version of Illustrator (within the last 2 months) - as an EPS.

Close Illustrator. Then open illustrator and the EPS file. I can now copy and paste without any crashes.
I have yet to test properly if then saving as an AI file again brings the issue back.

H

Hannah28417173g6qs

Participating Frequently

This is working for me - if I save my old illustrator file as an EPS file, I can open it and copy and paste without crashes. However, if I then resave that file as an .ai file and try and open it again, it goes back to crashing.

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