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Illustrator Crashes When Copying - Illustrator 29.6.1 / Win 11

Forum|Forum|4 years ago
December 3, 2021
171 replies
62968 views

I’m experiencing an issue with Adobe Illustrator where I cannot copy anything. Both Ctrl+C and right-click > Copy cause the software to crash immediately. This has been happening repeatedly throughout the day.

Could you please advise on the cause and any possible solution? It’s really frustrating that Illustrator can’t handle such a basic function like copying without crashing.

Correct answer Anubhav M

Hola! gracias por responder tan pronto, he estado probando estos días y sigue igual, tengo la última versión de AI 29.7.1, actualizado hoy. De windows 11 enterprice - versión 23H2 // 22631.5624.

También he restablecido las preferencias de Ai, he borrado todo, he vuelto a instalar y nada de nada.

Y si, se bloquea durante la acción ctrl+ C o ctrl+x, es todo lo que influye en el portapapeles o así.

Gracias! Espero su respuesta

Hello @Nadia37972677f0tk,

We have received reports from several customers that the latest Windows Defender security intelligence update - 1.435.148.0 has potentially fixed this issue.
Could you try installing the update and letting us know if it helps?

expand image

Looking forward to hearing from you.

Anubhav

Show previous replies

T

Tammy36396774vuxv

New Participant

I'm having this exact same issue.

T

tnbruno31

New Participant

I am having the same issue that started today. I am unable to do my job effectively. This is very frustrating

RejPL

Known Participant

Quickly checked if the issue still persists before turning in for the night. Sadly it does, same as before.

To add, I am grateful for all the people trying to come up with temporary fixes, but to be completely honest I fully believe we should not be asked to work around major issues or disable basic Windows functions with such expensive software. The way we work (copy stuff, to be exact) is not the issue here.

To quickly wish a good night to every tormented graphic designer out there, a quick meme I made.

J

J Kromer

New Participant

Something that might or might not be related. I have Windows Enterprise 23.2 and AI 29.7.1

My work involves transfering data from an original source into Microsoft Excel and after copying the data in the right format, I then copy and transfer it to an AI document.

About a week ago, I started having problems when I would copy information in Excel where I would get a message that it failed to copy into clipboard because another program was using it. Copying around in excel was fine but I could not copy the data from Excel to AI. Rebooting Excel fixes this.

I am wondering if this is tied the the AI crash problem because I started getting the crash a few days after that.

J

J Kromer

New Participant

I replied wrong. Can I delete?

P

Paul34707978fpvu

Participating Frequently

Possible work around for yous guys...
I've been able to select elements in an un-docked file and drag them over to my working file without crashing. No alt, no nothin' but draggin'. Has this worked/not worked for those who've tried? I'm using 29.7.1 on Enterprise 11 - 24H2 on a Dell.

drag_test.zip

K

KristyGange

New Participant

OMG - I tried to copy and paste an object in Illustrator 2024 & 2025.
Windows 11 PC and as soon as I hit Ctrl C - Illustrator freezes and then crashes.

It was working perfectly until today.
I had InDesign open at the same time. I'm not sure if that matters...
I just updated software but same freezing issue in both 2024 & 2025.

>>>>> I CAN'T WORK!

M

Myra D

New Participant

I have revised artwork that is on another layer and I need paste to Front (ctrl+F) so I can update my artwork and that part is all on one layer. It keeps crashing after ctrl+C . I'm on PC/Windows too.

My work around was to open it on my iPad in Illustrator and copy + paste worked in the iPad version. I'm not as fluent on the iPad but it's better than constantly crashing or now I got over one hurdle. It will open in desktop with newly pasted vector artwork.

Please fix! This is hurting my productivity!

K

KristyGange

New Participant

Everything is broken!
Sucks beyond sucking... No Copy and paste in Illustrator. LOL.
Doesn't work in any version avaible to me.

28.1 is the earliest I could try, and crash.
Totally throwing my day into the ditch.

J

jason_3465

New Participant

Same issue here. Windows 11 24H2 with Illustrator 29.7.1 (64-bit)

Does Illustrator behave this way when working with new files as well?: New files with single vector crash after ctrl-c/ctrl-p.
Is this problem replicable when saving the file as a Cloud Document?: Cloud or local, new or old they all crash after ctrl-c/ctrl-p. Using the Illustrator Web application does not crash.
As a temporary workaround, try using Alt-Drag while keeping the documents open in tiled/windowed mode, and let us know if it works.: This works but I expect ctrl-c/ctrl-p to not crash an entire application.

Windows Event Viewer shows an Error in the Application logs, I've attached the Error and a subsiquent event. The Windows file implicated is ole32.dll. ole32.dll is a core Windows file enabling copy/paste document/data transfer.

Event_Viewer_-_Application_2.txt

Event_Viewer_-_Application.txt

J

jason_3465

New Participant

Here's a video of the crash Windows 11 24H2 with Illustrator 29.7.1 (64-bit) using a new file and existing Cloud-saved file: https://drive.google.com/file/d/1a_xgTSXhe_hjSg9W8Wa1yTs9NPgSkZty/view?usp=drive_link

H

Harmonious_guide5540

New Participant

I am still having severe issues with Illustrator crashing constantly... copying and pasting and just using it! Please help!

K

keiths5595277118256535

Participating Frequently

I would suggest that you save your WORKSPACE. Everytime it crashes and I go back in, I had to set up my WORKSPACE. Since I have saved it now, I just have to pick it and it restores it.

Adobe.....stop wasting money on your cute little phone apps and work on the real work horses of Adobe....Illustrator, Photoshop, InDesign (by the way ISN'T having the same issue).

W

Wei5DAA

New Participant

Me and collegue have experience the same issue. I have tried the lastest 3 versions, uninstall and installed; and still having the crash

W

Wei5DAA

New Participant

The proplem has been an week since the last Tuesday automatic update august 4

A

Anubhav M

Community Manager

Hello everyone,

Our team is still investigating this problem as a priority, and we will share more updates on its progress.
In the meantime, could you share the following information:

Does Illustrator behave this way when working with new files as well?
Is this problem replicable when saving the file as a Cloud Document?
As a temporary workaround, try using Alt-Drag while keeping the documents open in tiled/windowed mode, and let us know if it works.

Looking forward to hearing from you.

Anubhav

N

Norberto5F94

New Participant

Try saving to EPS ; close the file ; open and close the file 2x to achieve working file with no crashing. Hope its helps!

K

keiths5595277118256535

Participating Frequently

This is a great workaround, but that would be like if your car doesn't start we have to drain the as, change the oil 2 times and then turn the key.

I get it, we are are all frustrated, and what gets me is the lack of transparency of Adobe.put out a statement to the compaies/corporations (we are a huge huge corporation) of the issue. This shouldn't be an issue to fix.....o back to the first reported incident and the day before and see what changed....then go from there.

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