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hammh39724617
Participant
November 12, 2016
Answered

Illustrator CRITICAL Nvidia card bug

  • November 12, 2016
  • 78 replies
  • 47766 views

Hello Adobe,

my last hope vanished after Illustrator CC 2017 was released. I was hoping, that 2017 version finally fix annoying slow down whole PC bug with nvidia graphic cards. Please can someone from Adobe confirm, that they know about the bug and working on fix? Lots of people suffer from this bug (probably every user with nvidia card).

!!!!!!!!!!!!!!!!!!And please dont tell us to recreate preference file, dont tell us OOBE crap, dont tell anything about system problem atd.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THE PROBLEM IS JUST IN ILLUSTRATOR VS NVIDIA GRAPHIC CARD (DRIVERS/MEMORY LEAK ETC.)

I tried several PC with different nvidia graphic card (from GTX 660 to 1080) all PC have same problem. Whole system is absolutly unusable after 15/30 minutes of work. Even if you create a blank document and moving with mouse in open menus "file, edit, object rtc." fast from left to right after several minutes whole system is getting slugish and unresponsive. Turn off GPU acceleration doesnt help. Only working solution is to enable integrated CPU graphic – which is not good solution.

So Adobe tell us, that you know about the problem and working on fix or cooperate with nvidia engineers. You provide software for professionals and have critical bug with NO.1 graphic card manufacturer for several years. HOW IT IS EVEN POSSIBLE!!!!

    This topic has been closed for replies.
    Correct answer rama_ai11751598

    Fix for this issue is now available with Illustrator 2017.1.0 update. This update is available in Creative Cloud. Request users with NVidia GPU to update to this release.

    -Rama

    Illustrator Team

    78 replies

    Show previous replies
    C
    Claude Sun
    Participating Frequently
    March 6, 2017

    I have the same problem. When I used color picker the software is so slow even let me begin to suspect my PC should be upgrade. I'm so disappointed with adobe's engineer. The key to the problem is just to change the Power Management Mode of the GPU? Oh my God! Why the answer is not told by the engineer, it's only a easy problem but is difficult to find by designer. For this problrm, I even upgrade my HDD to SSD! And reinstall the Windows10! Oh my God! F~C

    R
    rafaelmacho
    Participating Frequently
    March 6, 2017

    Hi, I am trying to understand your answer. You're saying that your processor was under powered resulting in data corruption, therefore affecting Adobe Illustrator, but only a specific task like picking a color?!? uh?

    roesti
    roesti
    Participating Frequently
    March 3, 2017

    So I tried the patch version: same problem, slow.

    I did try something else: uncheck the GPU...and now it's faster!

    So I will try in the next few days to see if after a few hours it starts to lag or not. I will post some update later.

    rama_ai11751598
    rama_ai11751598
    Inspiring
    March 7, 2017

    Hi roesti,

    Please share screen recording, system info and test files at ShareWithAi@adobe.com

    -Rama

    roesti
    roesti
    Participating Frequently
    March 7, 2017

    Hi Rama,

    I sent to you a system info, 4 videos screen recordings link via youtube, the .AI file via dropbox.

    I hope this will help.

    roesti
    roesti
    Participating Frequently
    March 3, 2017

    So I decided to have a technician take a look at my computer. He's someone who set a lot of computers here in Los Angeles for professional creatives, editors, graphic designers, etc. I spurge $200 to check my computer. He reformatted the drive, reinstall a fresh Windows 10. Tonight, I just reinstalled Adobe Cloud, Photoshop CC2017, Illustrator CC2015.3, and the rest. But I didn't install any other software, or utility. I am keeping it clean, to see how Illustrator will behave.

    I just opened Illustrator and did the test simple test like I did in my previous comment.

    Result: same as before. Buggy, scaling a group is slow.

    Nest step: I will try again the "win64_release.zip" that Adobe suggested yesterday.

    L
    liviua88512255
    Participant
    March 2, 2017

    I downloaded Prerelease build and the GPU is not recognize anymore. Is there a way to add it? I have a GTX 960. Is Illustrator not supporting these video cards anymore?. It's seen in the current official build. Thanks!

    P.S.

    In a way it's funny because indeed this fixed the problem, I don't have to worry about the good old GPU anymore  BOOM!

    roesti
    roesti
    Participating Frequently
    March 1, 2017

    Thanks Langoso, I did leave it on the Desktop.

    I did a test and, unfortunately, it is as slow as before. Here is a recording of it to explain more:

    03/01/2017 Adobe Illustrator Patch CC2017 - YouTube

    I must admit I really hoped it would resolves this problem I have since about June 2016. I am sad.

    V
    Vpacheco
    Participating Frequently
    March 1, 2017

    what is your CPU? can you share that "example" file?... moving elements is always slow (PC and MAC) but "moving" the view with space + click was laggy and it fixed.

    roesti
    roesti
    Participating Frequently
    March 1, 2017

    My computer was built at a chain store named Fry's here in the US.

    Motherboard: Asus Z170-AR

    Intel 6700K

    32GB Ram

    Nvidia MSI GTX 970

    Here is the file via dropbox:

    Dropbox - Test_GPU_patch.ai

      V
      Vpacheco
      Participating Frequently
      March 1, 2017

      I’m think GPU Acceleration works perfect, the build crash randomly but is just a "pre-release", I'll be waiting for the official update.

      rama_ai11751598
      rama_ai11751598
      Inspiring
      March 1, 2017

      Pre-release build with fix is posted in pre-release website. You can download, extract and use the build once you complete the pre-release sign-up - Adobe Prerelease

      -Rama

      Illustrator Team

      V
      Vpacheco
      Participating Frequently
      March 1, 2017

      Thanks! im downlloading and trying.

      T
      Test Screen Name
      Legend
      February 27, 2017

      The message said "watch for...end of the week".

        R
        rafaelmacho
        Participating Frequently
        February 27, 2017

        Great, how do we sign up?

        AshutoshChaturvedi
        AshutoshChaturvedi
        Legend
        February 27, 2017

        you can join prerelease program by following this link Adobe Prerelease

        R
        rafaelmacho
        Participating Frequently
        February 27, 2017

        Thanks for the link. But I don't see any download relative to this forum Nvidia problem. And the latest download says it's 27 days.

        Any idea? Thanks.

        V
        Vpacheco
        Participating Frequently
        February 27, 2017

        Well, i just changed my GTX 1070 for a GTX 980ti (finally i got GPU aceleration in hackintosh) and i can tell you it's a problem between windows and nvidia... works perfect in my hackintosh, just perfect. but in my work i use a gtx 1050ti + windows 10, so i can't be happy without fix..

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