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Steve_2c
New Participant
October 21, 2011
Question

Illustrator CS5 Error - "Not enough memory to save the file"

  • October 21, 2011
  • 15 replies
  • 70424 views

Hey guys,

I'm experiencing difficulties in exporting website from .AI to .PSD using Illustrator CS5.1 under Windows7 Home Premium 64bit. The error message says "Not enough memory to save the file".     


I can assure you that i've got enough memory for scratch disks and my computer is powerful enough to handle this operation. The funny thing is that i am able to export the very same .Ai file using Illustrator CS5.1 under Windows XP 32bit on different PC.

I've tried to find a solution online, but it gave no satisfying results so far. So, i think the problem comes from the operating system, but i don't know how to fix it... any suggestions?

Thanks, Steve.

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15 replies

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K
ken_l
New Participant
January 13, 2012

submit bugs/feature requests here:

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

M
MIKELAWELL
New Participant
January 12, 2012

THIS CASE HAS BEEN OPEN SINCE OCTOBER??? ADOBE SLACKING OFF? I'M HAVING SAME PROBLEM.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 12, 2012

This is a user-to-user-forum, not a support ticket system. There are no "cases".

    M
    MIKELAWELL
    New Participant
    January 12, 2012

    You mean there isn't anyone from Adobe watching the forums to say, hey,

    here's a bug...maybe we should look into this?

    Sounds like a hole in your development processes to me.

      3
      3dgurl
      New Participant
      January 3, 2012

      I am having the exact same error no matter how big or small the ai file is...

      I am running Illustrator CS5.1

      My software was installed direct from discs

      Here are my system specs:

      Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)

      Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz

      Memory: 8192MB RAM

      Available OS Memory: 8086MB RAM

      Page File: 5461MB used, 10709MB available

      Graphics Card name: NVIDIA GeForce GT 555M

      Display Memory: 2725 MB

      Dedicated Memory: 3034 MB

      Shared Memory: 3787 MB

      Drive: C:

      Free Space: 316.5 GB

      Total Space: 456.8 GB

      File System: NTFS

      Drive: D:

      Free Space: 476.8 GB

      Total Space: 476.9 GB

      File System: NTFS

      Drive: F:

      Free Space: 869.8 GB

      Total Space: 953.9 GB

      File System: NTFS

      A
      Anonymous
      November 17, 2011

      Sad to say I'm running into the same problem with a 40KB file.....

      (download the following file and use it)

      http://upload.wikimedia.org/wikipedia/commons/8/8c/2.4_GHz_Wi-Fi_channels_%28802.11b%2Cg_WLAN%29.svg

      File -> Open

      Modify the file slightly:

      doubleclick the image

      remove the channel 14 info  (the text block "14" & "2.484",  the T shaped path, the dotted half circle path)

      drag a square around the "Channel", "Center Frequency", "(GHz)" text blocks and hold left shift and press the left arrow until the selected items are tighter to the rest of the image

      select the bold base line, grab the right middle point to shrink the line (dragging from right to the left) until 'intersect' shows up, then release

      click the top left "Back One Level" arrow 2 times so that you are back to the top level (out of isolation mode)

      File -> Export -> Choose PSD

      Export Options (all default settings)

      Color Model RGB

      Medium (150ppi)

      Write Layers

        Preserve Text Editability

        Maximum Editability

      Antialias

      Click OK.....

      POOF! ERROR!

      "Not enough memory to save the file"

      note: saving as .ai file before exporting doesn't solve the problem

      My Environment:

      Adobe Illustrator 15.0.2

      Win7x64 SP1

      6GB free RAM (8GB installed)

      55GB Free HDD space (256GB total, it's a SSD)

      4GB pagefile

      Please try the test method provided for yourself and advise, thank you

      L
      Lmolitor
      New Participant
      December 15, 2011

      I'm having the same problem with a 120K file.  Same setup.  Same results.  This is my first attempt at this fucntion since upgrading to 5 and windows 7.  Worked fine using Windows XP and CS4.

      Mylenium
      Mylenium
      Legend
      October 21, 2011
      I can assure you that i've got enough memory for scratch disks and my computer is powerful enough to handle this operation.

      Doesn't matter. AI is a 32bit app and will only use so much memory and resources... What size is the doc? Any other Adobe software on the system? Anything else we might need to know?

      Mylenium

      S
      Steve_2cAuthor
      New Participant
      October 21, 2011

      Well, I've set the scratch disk to a 250gb partition with more than 150gb free space. I'm running Intel I-5 cpu with 8gb ram, so i doubt the problem comes from disk space and hardware specs ...

      The .ai file is 21mb. There were also other .ai files that came out with the same error when exporting to .psd. And again, they successfully converted to .psd when exporting under Windows XP.

      I've got Photoshop CS5.1 (64 Bit) installed on my machine too. Any other info you may need to know?

      Thanks

      S
      Steve_2cAuthor
      New Participant
      October 21, 2011

      I forgot to mention that i've also tried to run Illustrator in compatibility mode for Windows XP SP3 & SP2 but it didn't solve the problem.

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