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rickmartin_art
rickmartin_art
Participant
October 2, 2015
Answered

Illustrator CS5 + Mac El Capitan = Crashing!

  • October 2, 2015
  • 36 replies
  • 114561 views

I am having an issue ever since installing El Capitan. When using Adobe Illustrator CS5, any time I attempt to use the Eyedropper tool, the program will crash as soon as I click on the object I'm trying to copy the color of.

I have noticed that I am able to use the eyedropper successfully ONLY when copying the color of a SOLID color object. If I attempt to copy the color of an object with a gradient-fill, or copy a color from an embedded image/photo, the crash is immediate.

The issue is happening on both my Macbook Pro (15-inch, Early 2011) and my iMac (24-inch, Early 2008).

PLEASE help. I am very reliant on using Adobe Illustrator for my job.

Any advice will help, or if you are experiencing the same (or similar) issue let me know so I can avoid anything that will cause the crash!

    This topic has been closed for replies.
    Correct answer AshutoshChaturvedi

    El Capitan is not a supported operating system for CS5.

    Please refer to system requirements here: System requirements | Adobe Illustrator

    36 replies

    Show previous replies
    J
    jim.agitprop
    Participant
    October 30, 2015

    Same problem here when using the eyedropper on any object in CS5.5

    slagletron
    slagletron
    Participant
    October 26, 2015

    Apparently a lot of issues are because Java 6 isn't allowed to run on El Capitan.

    This video shows you how to get Java 6 working on El Capitan.

    It's super easy

    Java SE 6 El Capitan - CS6 Not working on El Capitan - YouTube

    I hope it helps!!!

    P
    paulg83959037
    Participant
    October 24, 2015

    Illustrator CS5 + Mac El Capitan = NOT Crashing!

    Had this problem and saw this thread.

    Also played around with Illustrator and perhaps others can confirm, but try

    1. opening up a new blank document — not a template,

    2. set units to mm rather than using the default pixel size and use say A4 sizes 210 x 297mm

    3. save the document

    4. create a square and colour A

    5. create a second square and colour B

    6. select the dropper and click on square A — square B changes colour without crashing the programme...


    By doing this the default size also changes to what you want to set instead of losing it when the programme crashes on exit.


    Given this, my feeling is that the degraded version of Java that you have to download and install from Apple to allow CS5 to run on El Capitan is doing something odd to older files.


    Perhaps a perspicacious 5 year old can provide us with the answer for this one?


    Cheers,

    Quinlan

    E
    erinheld13
    Participant
    October 18, 2015

    I've been having the same problem. So frustrating. Who knew upgrading the OS would have a negative effect on legacy software? I'm hoping to go back to Yosemite until I can update my software or the bugs in El Capitan are resolved.

    Larry G. Schneider
    Community Expert
    Larry G. SchneiderCommunity Expert
    Community Expert
    October 18, 2015

    Apple hasn't cared about legacy software since 10.6 or earlier. Personally I'm still running 10.7/8 on my machines and don't care to update until the computers die.

    Anandaxp
    Anandaxp
    Participant
    October 19, 2015

    This is actually a disgusting situation to be. I don't think any adobe representatives read these forums.. I updated to el capitan as it was the natural thing to stay secure and fast. but Apple doesn't give a dam n Adobe could say "meh! we have discontinued CS5, so don't bring it over here"... I get the picture now.

    Hey Adobe, CS5 was the best thing you did, you could have stopped there and started to improve it, yet you fire new releases n keep going on.... I'm wishing there should be compeitive products here... Affinity is the next best thing that's gonna be....

    I have no option but to waste my time and get back to Yosemite? great!

    V
    Vidar Nordboe
    Participant
    October 16, 2015

    Hi!

    My daughter has pretty much the same rig as you, and use CS5 for work, also her Photoshop CS5 crashed on the first run after El Capitan installation.

    We got her CS5 up and running again by the use of the instructions in below - this included removing preferences, and reinstalling from source files (which she had on optical disk)

    Good luck

    Solution 5: Reinstall Photoshop

    An unexpected and unrecoverable problem has occurred | Mac OS

    https://helpx.adobe.com/photoshop/kb/unexpected-unrecoverable-problem-occurr.html

    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    October 14, 2015

    Rick, others,

    You may try to update the ElCapitan 10.11 build to 15A284 and see wether it solves the issues. First posted by Rama here:

    Re: Right Click doesn't work at all!

    sanktjohanser
    sanktjohanser
    Participant
    October 10, 2015

    I came across this post as I was having the exact same issues as the OP. Illustrator also crashes on quitting which is the reason people aren't seeing an updated list of recent items etc. From what I know, I would say that there isn't an easy fix for the problems Illustrator CS5 is having on El Capitan. Best bet for anyone using CS5 regularly is to downgrade to Yosemite.

    I went back to Yosemite the next day and will stay there - until I find some free time to learn Affinity Designer

    A
    Anonymous
    October 9, 2015

    I'm having the same issue with Illustrator CS5.1 when using the eyedropper tool, on any kind of object, I haven't discovered a pattern yet. Illustrator is my main tool of work and the eyedropper is essential. It's infuriating.

    It was working perfectly on Yosemite.

    I just can't upgrade my software for now (I work for a company, bureaucracy), and I'm not willing to downgrade my OS because I was having other unrelated problems with Yosemite (printer drivers, etc).

    Also, my illustrator isn't saving the preferences, recent items, etc.

    I hope that there's a solution to this bug.

      Webographe
      Webographe
      Participant
      October 8, 2015

      To avoid the crash, avoid links . Embed the image

        B
        Bryan191
        Participating Frequently
        November 18, 2015

        You are right, avoid links. The eyedropper works OK with solid colour, but sampling a graded tone makes it crash. Sampling from a from a placed jpeg (with its link) causes a crash, if the jpeg is embedded, it doesn't. Simple quitting does also,but as each time it quits a report is automatically sent to Apple, I don't mind, as it doesn't seem to bring any other problems.

          M
          Matteo333
          Participating Frequently
          October 7, 2015

          I tried CC in the past, but Illustrator had a big issue with zoom tool combined with magic mouse What happened to Zoom in CC?

          Adobe took 6 months to fix the issue!

          I choosed to downgrade and stay with CS5, in 2 years Adobe couldn't be able to convince me to buy a CC subscription.

          Now they try to push users to the new software making the old unusable.

          I bought CS, CS2, CS3, CS5... If I ask for a decent support over the years is it a big deal for a Corporation?

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            October 7, 2015

            Matteo333 schrieb:

            Now they try to push users to the new software making the old unusable.

            Nobody is making your software unusable.

            You can use it until the end of days or until your computer with Yosemite falls apart (whichever comes first).

            M
            Matteo333
            Participating Frequently
            October 15, 2015

            "I think the BIGGEST frustration for users is the change in how we "buy" software. In the past we could purchase a perpetual license and upgrade at our own discretion (when our budget allowed). Subscriptions have changed that. In theory it's a great deal, but in reality few people upgrade every year and most use 2 or 3 programs at best, making $50 per month difficult to justify. Adobe knows this but chooses to ignore it because they make more money with subscriptions. There is a LARGE, once loyal base of users who have been disenfranchised by the new model and competitors are working hard to fill the need Adobe has created.

            And that is why they went to the cloud system.

            Personally I love the cloud system as long as the price stays reasonable. I get access to apps that I wouldn't otherwise have, thus letting me expand my horizons, and the monthly payments are a lot easier to absorb than coming up with $700-$900 every 18 months for an upgrade.


            As a sole-proprietor business owner here are 'business expenses' and some personal ones that cost more than Adobe CC (and not all of them generate the revenue that Adobe CC does).

            Phone

            Internet

            Web hosting and shopping cart services

            Office supplies

            Heating and AC
            Postage

            DirecTV

            If you can justify those expenses, you can certainly justify the cost of something as productive as Adobe CC.


            It's true, what I dislike is:

            1) no options to choose a different package, for example I use just Illustrator, Indesign and Photoshop, occasionally Acrobat... Why I have to pay also for Premiere? Is there someone that use the full suite? a video-maker-graphic-designer-illustrator-photographer-publisher-web-app-developer? Buy 3 app is more expensive than the complete CC.
            2) CS didn't need to be upgraded, not with a new release everytime! now I'm testing CC app and I can say that there are some good stuff but with some workaround I could do exactly the same things with CS5. I did. CC is not faster than CS5.
            3) Adobe support is a pain... no answers, longest time in history of PCs for develop or fix a bug, lack of some fondamental features with no client care. Responsiveness in behance prosite is a nice example, from 2013 -OMG mobile ready sites OMG- clients ask questions, Abobe reply that they are working hard, 2 years pass and that's it, nothing change.

            How can I trust!
            ...and Adobe changed from perpetual to subscribed in order to have a continuous flow of cash instead of a spot incomes during the release of CSs

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