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sevenK
sevenK
Inspiring
August 17, 2022
Answered

Illustrator Dialog Boxes Moving To The Left Of Screen

  • August 17, 2022
  • 3 replies
  • 6817 views

Ever since AI 25 upgrade every time I‘m using the dialog boxes like Color-Confirmation on opening a document, or Saving-Options, the dialog boxes don’t appear in the same spot but a little further to the left. This is kinda annoying. Tried to visualise this in a sequence of Open Dialog Boxes in a couple of screen shots. Trashing the prefs probably the best way to start, right?

    Correct answer Anshul_Saini

    Hi @2092511 @ssamanen,

     

    We are sorry for the trouble. I am able to replicate this issue with Illustrator v26.5 on my MacBook Pro M1 Max running macOS v12.6. I have logged a bug with the product team, and they will be investigating the issue.

     

    Would you mind confirming your system details & Illustrator and macOS exact versions?

     

    Also, would you mind upvoting this UserVoice (https://illustrator.uservoice.com/) and adding your comment there? By doing this, you will get updates, which will help us prioritize.

    I will be looking forward to your response.

     

    Regards,

    Anshul Saini

    3 replies

    J
    jimp87522270
    Inspiring
    November 3, 2022

    Not sure this is the same problem, but I'm having an issue that's driving me nuts too. When I control-click to bring up the MOVE options menu - it always comes up underneath the tools palette on the left hand side of the screen now. It used to be wherever I control-clicked on the screen the drop down menu would appear right at the cursor so I could scroll directly to whatever I wanted to do (usually move an item). It's not a deal-killer problem, but it sure is annoying because it used to be super convenient and now it's almost the same as pulling down a regular menu from the top menu bar. The whole idea of control-clicking was to avoid that extra work.

     

    See attached screen shot if you don't know what I'm referring to...

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    November 4, 2022

    Hi @jimp87522270,

     

    Thanks for reaching out. This is a different issue from the one discussed in this post. This seems like an odd behavior, as I am unable to replicate the issue on my end. Would you mind resetting the preferences if you haven't done already, or try updating the macOS & Illustrator to the latest?

     

    Let us know how it goes.

     

    Thanks,

    Anshul Saini

    sevenK
    sevenKAuthor
    Inspiring
    August 23, 2022

    Alright ... guess nobody else had this issue, still want to give you a quick update, just in case anybody else experiences this strange behaviour. 

    Turned out to be a MacOS 12.5.X flaw, kinda went away after a restart, which I rather seldom do I must say. But then it reappeared after a short period of time. I’m still working on Intel i7, so I reseted the PRAM and apparently it looks like the dialog boxes stick to the position last set them to be. 

    S
    ssamanen
    Inspiring
    August 25, 2022

    Just found this thread, it's been driving me crazy.  Same MacOS.  The dialog box during the day ends up offscreen to the left, moves left every time I save.  I'll try the PRAM.  I'm on a Mac Pro, Intel Xeon W.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    October 18, 2022

    Sure no problem, problems occur on a MacBookAir, Quad-Core Intel Core i7, 16 GB RAM, latest MacOS version 12.6., and latest AI version 26.5.0.


    Thanks for confirming the specifications @sevenK. The product team is also able to reproduce this, and they are currently investigating the issue. We appreciate your time & patience.

     

    I will reach out to you if any further information is required.

     

    Regards,

    Anshul Saini

    sevenK
    sevenKAuthor
    Inspiring
    August 17, 2022

    Update: Resetting the prefs did not help.

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