Illustrator doesn't appear in Creative cloud app

Forum|Forum|2 years ago
October 28, 2023
2 replies
853 views

Hello

I have illustrator 27.9 installed on my computer. All was good and then creative cloud app was updated.
Illlustrator doesn't appear in Creative cloud app anymore so no update or desinstall possible.

I read a work around that dosnt work for me (https://helpx.adobe.com/nz/creative-cloud/kb/apps-panel-reflect-creative-cloud.html)

Now what can I do ?

If we can do nothing, how can I delete completely the illustrator 27.9 app ?

Thx

Bug

This topic has been closed for replies.

Michael Ambroise

Participating Frequently

Have you also checked your Adobe creative cloud plan? Check the list of apps available in your plan to see what happened.

_______Senior graphic designer | United Nations Population Fund

K

KinsiAuthor

Inspiring

I have the complete one.
And I think i wasnt clear enough: Illustrator is in the list of app that can be installed in creative cloud. BUT the version 27.9 ALREADY installed on my PC is not recognised.

Monika Gause

Braniac

Can you reboot the system, log out of your creative cloud account and then in again?

And then please show us screenshots.

K

KinsiAuthor

Inspiring

Hello.

Si i did what you suggested... it's the same: no illutsrator (yet installed) in installed applications list.

What screenshot do you need....?

K

KinsiAuthor

Inspiring

There is French-Canadian, French-Maroc and French

Are you sure that this has not been changed? Did you check it?

^^ yes I checked.
And besides, the other apps installed are all in Creative cloud app (working) in french too.

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