ILLUSTRATOR ERROR

[Harry28964592dk1z]

I am getting this appearence when opening and the it crashes.

Any suggestions?

[sishamIAGD]

Can you provide us with more details please so we can try and help..?

We need Illustrator version, what system you are working on PC/Mac, what setup you have, does it meet minimun specifications, etc.

[Harry28964592dk1z]

Device name globus-t
Processor Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz
Installed RAM 16,0 GB
Device ID 03297684-2919-472B-9387-E9584848F4C0
Product ID 00325-80033-11074-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home
Version 22H2
Installed on ‎3/‎9/‎2020
OS build 19045.2728
Experience Windows Feature Experience Pack 120.2212.4190.0

Illustrator latest version installed

Also tried last 3 illustrator versions. (did the same thing)

I am using the same laptop, same configuration, for the last 5-6 years.

Was working fine.

This is a new thing out of the blue...

[Anubhav M · Accepted solution]

Hello @Harry28964592dk1z,

We understand that encountering technical issues can be frustrating. From what I see in the screenshot, it seems to be a GPU/GPU driver-related issue. Would you mind performing a clean reinstall of the GPU drivers (Intel / NVIDIA / AMD), setting graphics preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110), rebooting the computer, and then relaunching Illustrator to check if it helps?

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to hearing from you.

Thanks,

Anubhav

Note: Marking correct for visibility.