Illustrator - .exe BAD IMAGE - Cannot run on Windows? Was working fine before

Forum|Forum|4 years ago
February 17, 2021
3 replies
1640 views

I had Adobe Cloud working fine on this computer and just today - I tried to open Illustrator (which I have been using on this computer for a few months now) - just came up with this error message. It says the program is not designed to run on Windows?

So odd because the program has been working fine on my computer. I even de-installed it and re-installed and same error message.

Bug

This topic has been closed for replies.

Mike_Gondek10189183

Community Expert

Reinstall App
Use the Creative Cloud Cleaner to fully remove your app & prefs then reinstall

Srishti Bali

Community Manager

Hi there,

Sorry about the delay. I am hopeful that the issue was fixed. If not, here are the steps to repair Microsoft Visual C++. Please try these steps and let us know how it goes.

Feel free to let us know if you still need assistance. We'd be happy to help.

PS: Error above is for Photoshop. Are you facing issues with Photoshop or Illustrator?

Regards,

Srishti

D

defaultwgejjjtek8dt

New Participant

I am getting the same error message but when trying to open LR, will this work to fix that as well?

T

Test Screen Name

Brainiac

Definitely worth a try. The message is saying that a Microsoft thing is broken, not an Adobe thing. It's a Microsoft thing used by lots of apps. I'd be very concerned why it would get broken, though, could be malware or a hardware fault. Watch for strange effects like this and be prepared to consult a specialist.

lambiloon

Community Expert

Hi Find the latest version for Microsoft Visual C++ install and repair them...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

D

defaulttq3ml4sc220zAuthor

New Participant

I'm sorry I'm not sure I understand how...

I'm just a fashion designer trying to do some illustrator flats on here. Kind of frustrated the program was working perfectly fine and then overnight it decided to come up with this error message? I'm on a Razer Blade 15 RTX 2060...

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