Participating Frequently

Question

illustrator files prints pixelated from one mac computer

Forum|Forum|1 year ago
August 19, 2024
2 replies
1675 views

Hi all, I have one Mac computer that prints an Illustrator file that appear pixelated/fuzzy. There are no missing links in the document. Looks like this:

Other Mac computers on the network are able to print the same file clearly:

I don't think this is a printer issue but rather an Illustrator setting issue, but I'm completely lost. It's a Ricoh MP C6004 if that helps.

Monika Gause

Community Expert

And the printed file is what?

An InDesign file in which this AI file is linked?

Can you please show a screensbot of the file with that linked file in it? And a screenshot of the Links panel?

G

Grn360863825xe9Author

Participating Frequently

Hi, thanks for your reply. I'm not familiar with Macs and this isn't my computer so I'll try and get what information I can. Turns out there's no linked files, it's just vector art within illustrator.

A

Anubhav M

Community Manager

Hello @Grn360863825xe9,

Thanks for confirming. Would you mind exporting your work a a PDF, and then printing from another application, like Preview and checking if the results are the same?

Looking forward to hearing from you.

Thanks,

Anubhav

A

Anubhav M

Community Manager

Hello @Grn360863825xe9,

Thanks for reaching out, and sorry to hear about your experience. Would you mind trying to save your work as a PDF and then printing it to check if it helps? Also, kindly share more details, like the OS/Illustrator version and screenshots of the print setting used, so we can better assist you.

Looking forward to hearing from you.

Thanks,

Anubhav

G

Grn360863825xe9Author

Participating Frequently

Thanks for your reply. I've attached some screenshots of the print settings as well. Hopefully this gives enough information. I'm not familiar with Macs and this isn't my computer so I'll try and get what information I can.

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