Illustrator installation fail on ASUS laptop

[aalilad]

I have just tried to install the newset version of Adobe Illustrator. Everytime i try to complete the download, it comes up with "creative cloud takes longer to load than it usually would, restart c reative cloud or restart your laptop and start again. I have tried uninstalling it and installing again. I have also tried to repair it, restarted my laptop and installed a cleaner but nothing seems to work. 

[Monika Gause]

Please tell us the specifications of your computer.

[aalilad]

win 11, core i5 8th gen, 8gb

[Monika Gause]

8 GB of RAM is the minimum required amount of RAM for Illustrator, but it's actually not sufficient to do any kind of work. 

These are the specifications for Creative Cloud: https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop-app-system-requirements.html (Please check the details there)

A slow download could also be caused by a slow internet connection. 

[aalilad]

What about Photoshop and InDesign? Because I can't download any of them or access through the web...

[Monika Gause]

It also wants to reboot the system instead? All the software is very demanding. Could you use previous versions?

[aalilad]

I didn't try with pervious versions. This is what I see when I try to install any of them and it says "creative cloud takes longer to load than it usually would, restart creative cloud or restart your laptop and start again". Shouldn't have I enough space?

 

[Monika Gause]

You could contact Customer Care and have them check it out tomorrow. 

https://helpx.adobe.com/contact.html 

[aalilad]

thank you so much for your time

[Monika Gause]

You're welcome. I hope they can help you.

[Anshul_Saini]

Hello @aalilad,

It seems that the issue you're facing during the installation of Adobe Illustrator, Photoshop, and InDesign is related to the performance and compatibility of your laptop. Here are some observations and suggestions:

• Hardware Specifications: Your laptop, with an 8th gen Intel Core i5 processor and 8GB of RAM, meets the minimum system requirements for Adobe applications. However, these requirements are quite minimal, and for smooth performance, especially when working with Adobe's creative software, having more RAM is highly recommended. You might want to consider upgrading your RAM to 16GB or more.

• Internet Connection: Slow internet connectivity can affect the installation process. Make sure you have a stable and reasonably fast internet connection to download and install Adobe applications efficiently.

• Sometimes, when Creative Cloud takes longer to load, it's advisable to be patient and allow it to complete the update process. This may take some time, especially with lower-end hardware.

Please note that Adobe software is resource-intensive, and for a smoother experience, it's recommended to have a well-configured system with sufficient RAM and processing power.

I hope these suggestions help you resolve the installation issue and get Adobe applications up and running on your laptop. If you have more questions or encounter further issues, feel free to ask.

Best regards,

Anshul Saini