Hi when I am rendering in 3d with raytracing on high my application keeps crashing. I don't know what the problem is as I have a pretty good pc and I have rendered on Illustrator using ray tracing before. I suspect that it has something to do with my gpu not being used when I render. For some reason, task manager only shows my cpu on 100% while my gpu is on 0% during ray tracing render. Can someone please help? My computer wasn't always like this.
I assume you're using a Windows-based PC, right? Which Windows OS are you running? What are the hardware specs of your computer (CPU, GPU, amount of RAM, etc)? Are you running the latest updated driver for your video card?
I am running the latest Windows 10, I already uninstalled and reinstalled Illustrator, and my pc is pretty good. I have a Nvidia 3060ti, ryzen 5 5600x, 48gbs of ram at 3600mhz, 500gbs nvme 2.0, 2tbs hdd. The file I attached shows my task manager it looks like the renders are only using CPU and using a ton of power.
Adobe Illustrator does utilitze GPUs to accelerate a variety of tasks, including 3D rendering. Animated zoom uses the GPU. On my Alienware notebook I even get animated zoom in outline view. Normally GPU Performance is turned on by default, if a compatiable graphics chip/board is installed. Have you checked Preferences in Illustrator? Press Ctrl+K or go to the Edit menu and click Preferences at the bottom of the menu. Under the "Performance" category it should list if GPU Performance is turned on and if your computer system has a compatible GPU available. I'm pretty certain a RTX-3060Ti would be supported. Is the driver for your card up to date? The latest Studio driver is version 531.61 released on April 13. Open The GeForce Experience application and click the Drivers tab. If you don't have the latest driver installed already it should alert you that it is available to download.
Thank you for reaching out. I'm sorry to hear you're experiencing this issue. Are you noticing this problem with a specific file or even with new files? Could you also let me know which operating system and version of Illustrator you're using? This information will help us assist you better.
We understand that encountering technical issues can be frustrating. Is Illustrator crashing when you're using 3D features? If yes, kindly try the suggestions shared in this help article (https://adobe.ly/3Wwhzvf) and check if they help. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3Lx17V0). We appreciate your time and patience in helping us resolve this issue.
We understand how frustrating it can be to experience crashes. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110), as suggested by Bobby & Monika, and checking if it helps?
Also, try running Illustrator under a different administrator account (Windows) and share your observations.
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