Illustrator library

[taniag93704860]

I'm not able to add a swatch or use a swatch from my illustrator library.  I have loged out, reinstalled illustrator, still does not work.   I added a swatch to the Library on inDesign and it works fine just not illustrator.   Can someone tell me how to fix this.

[Wood.Vibes.Only]

I had a library full of edited images and designs and it all disappeared yesterday evening. I was fine yetsterday morning. 

[Monika Gause]

Please create your own new thread and tell us all the details about your system, version and what kind of library you are talking about.

[Monika Gause]

Can you log out of your Creative Cloud account and then in again?

[taniag93704860]

I have MacOS Catalina.  I have illustrator up to date, and it is the illustrator library that is not working.

I did loged out, and I also unistalled illustrator.  The Library works fine in InDesign.  I try adding a swatch in my coworker library just to check if it was not only me, and his is working fine.

[Monika Gause]

Please describe what exactly you are doing and what exactly is happening.

And show screenshots.

[taniag93704860]

does not add swatch to librarydoes not add swatch to librarynothing shows in library

[Ton Frederiks · Accepted solution]

Hard to replicate your problem.

You may contact Adobe support and/or try this forum:

https://community.adobe.com/t5/creative-cloud-services/bd-p/cc-services?page=1&sort=latest_replies&f...