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It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:
System info:
Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?
Hello everyone,
We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specif
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Are you sure that there is no Adobe Beta aopp installed in your applications folder?
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Hello @ilanMor100,
We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps, as Monika suggested, to check if they help:
- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3WKr5K4)
- Relaunch Illustrator
If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4diiK7b) and then reinstalling and share your observations.
Looking forward to hearing from you.
Thanks,
Anubhav
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Do you have Adobe beta versions installed? See if uninstalling them helps.
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Hello @Ivan Fedorych,
We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps, as Ton suggested, to check if they help:
- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/4dvyh3k)
- Relaunch Illustrator
If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4dCAt99) and then reinstalling and share your observations.
Looking forward to hearing from you.
Thanks,
Anubhav
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Thanks @Anubhav M I was experiencing the same problem, and this fixed the issue for me!
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I do! But haven't had any issues before with Premiere Beta
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@Ivan Fedorych schrieb:
I do! But haven't had any issues before with Premiere Beta
Neither have all the other folks. Please uninstall it, reboot and try again.
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I've noticed in the last couple of days that my photoshop and illustrator is using a lot of ram that it even uses swap memory considering that I have 64gb ram. And now apps are now even opening. All my other apps, aside from Adobe apps, are working. Anyone experiencing the same thing?
Macbook Pro M1 Max user.
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Do you have any Adobe beta apps installed? If so, uninstall them.
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We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps to check if they help:
- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/3SHqUOt)
- Relaunch Illustrator
If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3LUsoB9) and then reinstalling and share your observations.
Looking forward to hearing from you.
Thanks,
Srishti
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Thank you! This worked fo me. But I feel like this is not the propper fix. Because this means I can't use any beta apps which is really important to check new and upcoming updates.
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It helped everyone else.
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Same here and there is not FCS at all. I am so annoyed ggrrrr,,,
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After doing deep clean and re install is working ppfff...
Follow the instructions up there that works.
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Hello @Ahmed23314670m6ox,
We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if they help:
Looking forward to hearing from you.
Thanks,
Anubhav
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Thank you
the cleaner tool fix it
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Me too. I also can't open Illustrator ("Application not responding").
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved and branched from cc desktop">
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Did you update it just recently?
So inthe order of doing least damage:
1. reboot the computer
2. uninstall any Adobe beta apps that you migt have
3. reset the preferences
4. uninstall, run the Adobe Cleaner tool and reinstall https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
If you have custom brushes or stuff, this is where to find it and pull out before resetting preferences or uninstalling: https://www.vektorgarten.de/illustrator-settings.html
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I'm sorry to hear about the trouble you're experiencing. I'd like to confirm if the issue started after installing the latest release. If so, other users have reported a similar issue, and we have found that completely reinstalling the application helps resolve it. While our team is working on resolving this issue, could you please try the following steps and let us know your observations:
Thank you for your patience, and I hope this helps!
Regards,
Srishti
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Below are som pictures of activity monitor when trying to launch any of these programs--these are just illustrator but I can provide them from other programs in the suite.
Ai 2022
Ai 2023
Ai 2024
I rebooted, booted in safe mode, ran first aid, empted caches, created ne users, removed programs, stopped things running in the background, etc, thought maybe it was the new MAC OS 14.6 or 14.6.1 but after spending hours with the apple tech folks they said check with Adobe--so I need to contact them but figured I would put this here to see if anyone else is running into these issues.
Working on an iMac
Chip: Apple M1
Memory: 16GB
I do wonder if there are hidden files being created that are being refrenced--but I just don't know.