It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:Uninstalled from CC desktop and from Finder, reinstalled over and over and over.Used the Cleanup tool to remove Illustrator and CC desktopDeleted font cache using TerminalNo 3rd party plugins or anything else to remove, no scripts to launchRemoved Illustrator cachesRemoved beta versionRebooted several times System info:M2 with 16 gbSonoma 14.4.1System Monitor shows 9 gb free before trying to launchMonitor shows 12 gb used when launch attempt is in progress95 gb disk available, trash is empty, iCloud is nearly fullOther CC apps are installed but not running Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

Inspiring

Answered

Illustrator Mac 2024 freezes on launch, won't start

Forum|Forum|1 year ago
July 26, 2024
54 replies
89304 views

It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:

Uninstalled from CC desktop and from Finder, reinstalled over and over and over.
Used the Cleanup tool to remove Illustrator and CC desktop
Deleted font cache using Terminal
No 3rd party plugins or anything else to remove, no scripts to launch
Removed Illustrator caches
Removed beta version
Rebooted several times

System info:

M2 with 16 gb
Sonoma 14.4.1
System Monitor shows 9 gb free before trying to launch
Monitor shows 12 gb used when launch attempt is in progress
95 gb disk available, trash is empty, iCloud is nearly full
Other CC apps are installed but not running

Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

Correct answer Andrew N14

Can confirm I looked through this thread for solutions and the one that worked for me was removing all BETA apps. My MacOS was completely up to date, I had uninstalled and reinstalled Illustrator, but for some reason the BETA apps were causing the problem. For me, the hickup was happening with the plugins. After uninstalling all BETA apps, Illustrator opened in 2 seconds.

Show previous replies

M

Merry_character5E89

Participating Frequently

I've noticed in the last couple of days that my photoshop and illustrator is using a lot of ram that it even uses swap memory considering that I have 64gb ram. And now apps are now even opening. All my other apps, aside from Adobe apps, are working. Anyone experiencing the same thing?

Macbook Pro M1 Max user.

Monika Gause

Community Expert

Do you have any Adobe beta apps installed? If so, uninstall them.

H

haneadino

Inspiring

No Illustrator program work for me today????

Can anybody help??????

Monika Gause

Community Expert

Do you have any Adobe beta apps installed? If so, try and uninstall them.

H

haneadino

Inspiring

Hi @Monika Gause

As you see from my printscreen, - all my Illustrator don't work? it has been so all the day long. I have shut down my computer and restarted it several times today - but nothing helps.
Unfortunately I don't have Illustrator Beta. It's not in my Aps on Create Cloud?? - but I have all other programs in Beta versions, but just not Illustrator?

aichaelbeloui

Participant

My CC suite is all up to date. I am on A Mac Studio M2 Max, operationg on Sonoma 14.6

Illustrator won't launch. I tried all of the following options:

- Uninstalled it and re installed it

- Installed the previous version

- Rebooted my Mac

- Used the Adobe Cleaner tool following the instructions.

Nothing worked, and now even InDesign and Photoshop Won't launch.

Is anyone having the same issue? Any help will be welcome.

Thank you

Monika Gause

Community Expert

The cleaner tool needs to be used after uninstalling.

Do you have any Adobe beta versions installed? Uninstall them.

A

Anubhav M

Community Manager

Hello @aichaelbeloui,

I'm sorry to hear about the trouble you're experiencing. I'd like to confirm if the issue started after installing the latest release. If so, other users have reported a similar issue, and we have found that completely reinstalling the application, as suggested by Monika, helps resolve it. Please try the following steps and let us know your observations:

Close all Adobe applications.
Remove Illustrator using the Creative Cloud Cleaner Tool: https://adobe.ly/3LZDS68.
Reinstall Illustrator using the Creative Cloud Desktop application: https://adobe.ly/3LX80PC.
Relaunch Illustrator.

Thank you for your patience, and I hope this helps!

Regards,
Anubhav

cyrusv45541258

Participant

I've had this problem accross 2 machines - one is an M2 mac studio ultra. Wasted last 3 hours trying to figure out whats going on.

F

fashionable_life5EEF

Participant

Hi,

since yesterday illustrator won't open anymore.

Startup stops on the sreen attached (loaing plugins) and then crashes.

I have no plugins installed!

Please help, I have to finish a work :°/

Srishti Bali

Community Manager

Hi @fashionable_life5EEF

I'm sorry to hear about the trouble you're experiencing. I'd like to confirm if the issue started after installing the latest release. If so, other users have reported a similar issue, and we have found that completely reinstalling the application helps resolve it. Please try the following steps and let us know your observations:

Close all Adobe applications.
Remove Illustrator using the Creative Cloud Cleaner Tool: https://adobe.ly/3LZDS68.
Reinstall Illustrator using the Creative Cloud Desktop application: https://adobe.ly/3LX80PC.
Relaunch Illustrator.

Thank you for your patience, and I hope this helps!

Regards,

Srishti

F

fashionable_life5EEF

Participant

After following your instructions, removed Illustrator using Cleaner Tool and reinstalled with Creative Cloud Desktop app I still have the same problem. Now the startup freeze on the attached screen (Initializing plug-ins... Commenting.aip)

Pleeease help

A

Ahmed23314670m6ox

Participant

I can't open any Adobe program on my Mac due to an unknown problem. I updated my Mac and all Creative Cloud programs like Illustrator, Photoshop, and Premiere Pro and nothing still open

A

Anubhav M

Community Manager

Hello @Ahmed23314670m6ox,

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if they help:

Close all Adobe applications
Remove Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3SFX3po)
Reinstall Illustrator using the Creative Cloud Desktop application (https://adobe.ly/3YzUr0j)
Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

A

Ahmed23314670m6ox

Participant

Thank you
the cleaner tool fix it

M

markm76483456

Known Participant

Hi; please help: I'm trying to launch my apps today but Photoshop, Illustrator, Indesign won't launch - they just hang on the loading page. Creative Cloud app does run but can't launch them either. I've tried rebooting and restarting. I'm on Mac Studio M1 Max, 64gb, Sonoma 14.4.1

If I have to wipe all of Adobe off and start again, can anyone help in telling me which preference folders I need to keep to keep my prefs, brushes, plug-ins etc. please?

Monika Gause

Community Expert

Did you install or update any Adobe Betas yesterday?
If so, uninstall them. Reboot. Does that work?

If not, then you can try if resetting the preferences works.

If not you have to uninstall, run the Adobe cleaner tool and reinstall. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

This is a destructive process. If you first want to get some custom brushes and stuff out of your system, here are the locations: https://www.vektorgarten.de/illustrator-settings.html

M

markm76483456

Known Participant

Thank you; I didn't manually update any Betas but I have seen that thread in the Photoshop section now- I'll try that first and see if it works.

C

CADOBE

Participant

Having the exact same issue. I searched the internet and found out that some people have had success with uninstalling everything, adobe cleaner after, etc. And then creating a new profile and that seems to solve the issue. Apparently, the personal settings along with the latest Adobe updates have caused many issues. Would be nice for Adobe to just let us know. I am late on projects because of this.

A

Anubhav M

Community Manager

Hello everyone,

We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch Illustrator to see if this resolves the issue.

We suggest trying the solutions listed in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) for other generic cases. We appreciate your patience and are here to assist if you need further help. Please feel free to reach out if you have any further questions or need assistance.

Thanks,
Anubhav

cyrusv45541258

Participant

this works - but it's ridiculous we all need to do this.

H

Hoze

Participant

Finally I was able to open by removing all BETA apps, I had After Effects & Media Encoder beta. then I also installed Illustrator beta when Illustrator 2024 was not working and tried opening but it would get stuck at initialization and not launch (Same as Illustrator 2024). Finally after removing all BETA applications Illustrator 2024 launched. Phew