Skip to main content
M
MadTheBad
New Participant
August 26, 2023
Question

Illustrator not included in Creative Cloud?

  • August 26, 2023
  • 6 replies
  • 5850 views

I'm having some difficulty with accessing Adobe Illustrator and I can't figure out what is going on. I have the Creative Cloud student plan that is supposed to include Illustrator. I know this as I've used it many times. Although, when I went to open Illustrator today it asked me to "Try" or "Buy" it.

 

I was confused, so I checked my account and it seems that all my payments are up to date, and I still have the Creative Cloud student plan for like 5 more months. I have tried Googling and searching through the discussions on here, but I can't find anything that might help my problem. I even tried looking to see if they stopped offering it, but I still can't find anything that says they don't include Illustrator anymore. Even Adobe's own website says that it includes Illustrator. Does anyone else have this problem?

    6 replies

    A
    Ava323993255jxr
    New Participant
    September 19, 2023

    Yes! The same thing is happening to me. I bought the Creative Cloud today cause I thought I'd get Illustrator included with it, but no... Even though it says it come with it in their website.

    Monika Gause
    Monika Gause
    Adobe Expert
    September 20, 2023
    @Ava323993255jxr  schrieb:

    Yes! The same thing is happening to me. I bought the Creative Cloud today cause I thought I'd get Illustrator included with it, but no... Even though it says it come with it in their website.

     

    Do you also have a student plan?

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    September 4, 2023

    Hi @MadTheBad @chrisghough @SiPoMedia @marcuszacco,

     

    I understand that you've been experiencing difficulties accessing Adobe apps despite having an active Creative Cloud plan. I can imagine how frustrating this must be.

     

    This has happened to several users, and the issue was fixed by signing out and then signing in again from the Creative Cloud app.

     

    However, if the issue persists, could you please share the logs via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)? These logs can provide valuable insights into what might be causing this and help us diagnose the problem more effectively.

     

    I hope this helps and that you can get back to using Adobe apps without any further issues!

     

    Best,

    Anshul Saini

      C
      chrisghough
      Participating Frequently
      September 3, 2023

      It looks like Adobe have broken the Creative Cloud Desktop app. I have the Creative Cloud All Apps plan. Today I noticed that the Creative Cloud app tells me I have to buy Illustraor and After Effects, which should be included. If I log in to my account they still show as included. I can start them from the PC desktop menu. It looks as if Adobe have messed up royally. It's September 3rd, a week since your post.

      Monika Gause
      Monika Gause
      Adobe Expert
      September 3, 2023
      @chrisghough  schrieb:

      It looks like Adobe have broken the Creative Cloud Desktop app. I have the Creative Cloud All Apps plan. Today I noticed that the Creative Cloud app tells me I have to buy Illustraor and After Effects, which should be included. If I log in to my account they still show as included. I can start them from the PC desktop menu. It looks as if Adobe have messed up royally. It's September 3rd, a week since your post.

       

      What kind of license do you have? Individual or Team/School license? If the latter, please contact your admin. If the former, please contact Customer Care.

      C
      chrisghough
      Participating Frequently
      September 4, 2023

      I thought I'd try the wait-and-see approach. It all looks OK today.

      S
      SiPoMedia
      New Participant
      August 30, 2023

      I'm having the same issue, and it didn't appear until today. What's going on? I just used lightroom yesterday for work, and now it's telling me I need to buy it or try it. No, I will not buy or try it because I've already bought and used it. This isn't something I didn't notice until this morning, this is something that presented itself this morning. What changed over night? I'm already paying near $700 a year for all of the suites plus storage. Is Adobe trying to make it unaffordable to use their products?

       

      To the guy who replied with other forum links, it'd be nice if you linked to a post that actually related to this issue. This isn't a payment issue as I opted for annual billing and isn't due until the beginning of December. I use these two apps for work, both my day job and my personal business benefit from both of these programs. Please someone explain what's going on.

        Monika Gause
        Monika Gause
        Adobe Expert
        August 30, 2023

        The link I posted above did not help?

         

        Then you need to contact them at https://helpx.adobe.com/contact.html

         

        This is a public forum 95% of us are not even staff let alone have any access to your account data.

        marcuszacco
        marcuszacco
        New Participant
        August 26, 2023

        I have the exakt same issue as of an hour ago. Payments up to date. Illustrator updated and now its locked.
        Asking me to buy.

         

          marcuszacco
          marcuszacco
          New Participant
          August 26, 2023

          I seem to be able to open AI by double clicking an .ai file.
          Going through Creative Cloud app is restricted. Asking me to buy.

          Monika Gause
          Monika Gause
          Adobe Expert
          August 26, 2023

          Please try: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 

          M
          MadTheBadAuthor
          New Participant
          August 26, 2023

          Unfortunately this didn't help my situation as I've never had the trial mode of Creative Cloud, and have been making consistent payments on it since January.

          Monika Gause
          Monika Gause
          Adobe Expert
          August 26, 2023

          If that link doesn't help you, then please post there: https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=latest_replies&lang=all&tabid=all 

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices