Illustrator Render

New Here ,
Jul 14, 2022 Jul 14, 2022

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Somebody can help me? 

This is happening when I'm going to render in Illustrator.

The same doesn't happen when I use Dimension or other 3D softwares.

 

Thanks!

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Bug , Draw and design

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Community Expert ,
Jul 14, 2022 Jul 14, 2022

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Some people have reported similar issues.

Which hardware do you have installed?

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Community Expert ,
Jul 14, 2022 Jul 14, 2022

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Try turning off GPU Performance in the Performance section of your Illustrator preferences.

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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LATEST

HI @Marcela Roesner,

 

We are sorry for the trouble. Multiple users have reported this. In addition to the steps suggested above by @Bill Silbert, would you mind trying resetting the Illustrator preferences?

If that doesn't help, would you mind sharing a few details along with the one asked by @Monika Gause:

  • The exact version of OS & Illustrator
  • Small recording of your whole workflow demonstrating the issue. It would be really helpful for us.
  • Share the download link to the sample file in which the issue is replicable.
  • GPU make & model
  • Screen resolution of your display
  • External monitor(s) make & model if connected any to your PC.

 

We are here to help. We just need more info.

 

Thanks & Regards,
Anshul Saini

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