Illustrator saving blank PNGs (not saving or exporting anything) while working on a file

Community Beginner ,
Aug 27, 2021 Aug 27, 2021

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Hi the title is a little odd, but the gist of it is. My Ai keeps saving small blank png files whenever I am working on an open file. I just delete them usually but sometimes it is a couple of thousand PNGs saved out,

 

How do I stop this happening?

 

 

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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Hi there,

 

Sorry about the trouble you are facing. I would request you to share a few more details like:

  • The exact version of Illustrator
  • Could you please share a sample Ai document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Are you using any scripts, plugins, or automated actions?
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Also, you may try opening the app in Safe Mode & Hidden Admin Account. Let us know how it goes.

 

Looking forward to hearing from you.

 

Thanks & Regards,
Anshul Saini

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Community Beginner ,
Aug 27, 2021 Aug 27, 2021

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Thank you for getting back to me. I have just reset my preferences and will let you know how it goes.

 

The version is V.25.4.1

It started happening recently. I had just updated but I am not certain whether it started before that. I don't believe it did though. One thign I do change everytime I update is change the export as shortcut to ctrl-alt-E, I don't know if that will help.

 

All the best,

 

Phill

 

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Adobe Employee ,
Sep 04, 2021 Sep 04, 2021

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Hi @philliph33177548,

I would like to know if resetting preferences have resolved the issue for you? If not, could you please share a sample Ai document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.

 

Regards,

Anshul Saini

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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Hi Anshul,

Sorry for the late reply. It seems to have worked for now. Will let you
know if it changes and send the specific file then as well.

Cheers,

Phill

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Glad to hear that, @philliph33177548. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Aug 07, 2022 Aug 07, 2022

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Same here. I haven't found a solution yet. What scripts or plugins you use?

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