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Participant
March 20, 2024
Question

Illustrator saying I need to "buy" or "try" when I've had the account for over a year

  • March 20, 2024
  • 2 replies
  • 376 views

I've had this illustrator/adobe account for over a year and just today I went online and it tells me to buy now or try the free trial. I'm logged in to the same acccount I've been logged in to this whole time and all my work is still there, yet it doesn't let me click anything because I "don't have an account". I'm not sure why this is happening now because it's been so long that I've had this. 

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2 replies

michelew83603738
Community Expert
Community Expert
March 20, 2024

I suggest logging out and back in. If that doesn't do it you need to reach out to Adobe through their 800 number or Twitter.

Monika Gause
Community Expert
Community Expert
March 20, 2024