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A
Amel5C1C
New Participant
August 2, 2022
Answered

Illustrator Settings window glitch

  • August 2, 2022
  • 2 replies
  • 936 views

Hi adobe! 
 
The "Preferences" window does not open properly. I updated the latest version and restarted my computer. The problem is still there, see attached screenshot. 
Thank you in advance for your help!
 

Correct answer Amel5C1C

Hi Ton & Anubhav

The screen resolution and scaling didn’t change the glitch. 

Then I RESTORED PREFERENCES USING A KEYBOARD SHORTCUT. This didn't do the trick either, but once I unplugging the external display and plugging it back in again, everything is back to normal.

 

In general, there seems to be difficulties with external displays. For instance: I always have to reset the Workspace to my preferred setup, ones I put my Mac book to sleep or the signal to the external display was interrupted. Is there a way that illustrator „remembers“ the screen and automatically adjusts to it? That would be perfect.

 

Thank you both @ToN and @4882795 for your quick response and help!

 

Have a great day!

 

Amel

2 replies

A
Community Manager
Anubhav MCommunity Manager
Community Manager
August 2, 2022

Hello @Amel5C1C,

 

Sorry to hear about this experience. I hope the suggestions shared by Ton helped resolve the problem. If not, kindly try resetting your screen resolution and scaling to default under System Preferences and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

A
Amel5C1CAuthorCorrect answer
New Participant
August 3, 2022

Hi Ton & Anubhav

The screen resolution and scaling didn’t change the glitch. 

Then I RESTORED PREFERENCES USING A KEYBOARD SHORTCUT. This didn't do the trick either, but once I unplugging the external display and plugging it back in again, everything is back to normal.

 

In general, there seems to be difficulties with external displays. For instance: I always have to reset the Workspace to my preferred setup, ones I put my Mac book to sleep or the signal to the external display was interrupted. Is there a way that illustrator „remembers“ the screen and automatically adjusts to it? That would be perfect.

 

Thank you both @ToN and @4882795 for your quick response and help!

 

Have a great day!

 

Amel

    Monika Gause
    Monika Gause
    Brainiac
    August 3, 2022

    Maybe tell Apple about that external monitor waking up bug so they can fix it?

      Ton Frederiks
      Ton Frederiks
      Brainiac
      August 2, 2022

      Try to reset your Preferences:

      https://helpx.adobe.com/illustrator/using/setting-preferences.html

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