Illustrator slow when closing documents

Forum|Forum|4 years ago
September 16, 2021
3 replies
2277 views

When I close a document (that is already saved), it takes up to 5 seconds until it's closed.
Same when I open a new document and close it right away. Illustrator takes 5 seconds to do this. IT's pretty annoying and disturbs my workflow.

What could be the problem here?

Thanks!

(Windwos 10, Illustrator 25.4.1 (64-bit))

Performance

This topic has been closed for replies.

Correct answer leonardovago

Thanks for letting us know that. You may try installing the Nvidia Studio Driver as suggested above.

Also, please check if you select your integrated GPU as "Select the preferred graphics processor" instead of Nvidia RTX 2060 under Nvidia Control Panel > Manage 3D Settings > Program Settings and let us know how it goes.

Regards,

Anshul Saini

Hey, great news: using the CC Cleaner Tool and reinstall did the trick! Now the files are closing immediatelly!! Thanks for the help! Just one thing: after I installed the Nvidia Studio Driver, I can't switch back to RTX 2070 on Illustrator. The performance tab only shows Intel Integrated Graphics.

leonardovago

Inspiring

I have the same problem here, same PC setup. So, to test, I installed Illustrator on a virtual machine, on the same pc and it worked normally, closing files immediatelly!
So, the problem is for sure some proceess that is interfering with Illustrator, but I can't find it. I reinstalled al the Adobe apps but for nothing, the same thing happened. Maybe some Nvidia stuff? Becaue it was the only thing that it's not installed on the virtual machine.

Anshul_Saini

Community Manager

Hi there,

Sorry about the trouble and delayed response. I would like to know if you have tried the steps shared above. If they don't help, you may try the following steps based on your specific Nvidia case and let us know how it goes:

1. Open the "Nvidia Control Panel."
2. Select "Manage 3D Settings" under 3D Settings.
3. Click on the "Program Settings" tab > "select a program to customize" > Illustrator > Select the preferred graphics processor for this program > Integrated/ High Permonce/Global settings. Check one by one in which Illustrator runs fine.

I hope it helps!

Regards,

Anshul Saini

alexm43536329

Participant

OMG, it worked. Thank you so much. After I selected illustrator, I only clicked restore and that's it. It worked!

Anshul_Saini

Community Manager

Hi there,

Sorry to hear about your experience. Could you please share a few more details along with the ones asked by @Monika Gause:

OS and version of Illustrator
Does disconnecting from the Internet help resolve the issue?
You machine specification?
Does your system has SSD or HDD?
Are you saving files on a Network Drive, shared folder, or USB/ Hard drive? If yes, try saving files on Desktop and see if it takes less time to save documents.
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

If resetting Illustrator Preferences doesn't help, then you may try following the steps shared in this post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) step by step and let us know how it goes.

Thanks & Regards,

Anshul Saini

R

robertod68086048Author

Known Participant

Hi there,

- as I mentioned in my OP, this also happens when I open a new (blank) document and close it right away (without saving), so it doesn't matter what's a) in the documents (because it'S empty) and b) where it's saved (because it isn't).

- No plugins are installed.

- The version numbers (were also mentioned in my OP): Windwos 10 (19043.1237), Illustrator 25.4.1 (64-bit).

- Disconnecting from the internet does not change the behavior.

- I run Illustrator form a SSD on a Intel i7-9700k 3.60Ghz with 32 GB of RAM.

- Again, saving is not the issue here, this also happens with a new, unsaved, blank file. (I create a new document and close it right after that. It will take about 5-7 seconds for the file to gets closed).

- Resetting the preferences did not change the behavior.

I tried every other step in the link you provided, it did not solve the issue.

BR