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mariav73241815
mariav73241815
Known Participant
February 12, 2020
Question

Illustrator v.24.0.2 crashing repeatedly

  • February 12, 2020
  • 1 reply
  • 789 views

Hello, 

The past two weeks I have been having a lot of problems while trying to work with Illustrator. I am using the 24.0.2 version on Windows 10. 

I can work with almost no problems on already created files.
The problem appears when I try to create a new file. Then, everything freezes. No response whatsoever and I always have to force shut down the program through task manager. 

I have tried reinstalling it, but the problem continues. 

It's extremely frustrating and a serious setback for my work.

Any helpful advice?

 

Below you can see the task manager status: 

 

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
February 12, 2020

Hi Maria,

 

Sorry to hear about the trouble. Could you please confirm if you have a default printer connected and turned on? If not, please set Adobe PDF as the default printer and check again.

 

Regards

Rishabh

mariav73241815
mariav73241815Author
Known Participant
February 12, 2020

No, I don't have a default printer connected, nor turned on.

I will set Adobe pdf as default and check back with you

 

thank you

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