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sj__
New Participant
June 8, 2021
Answered

IllustratorGc.jsx script error while launching Illustrator 25.3

  • June 8, 2021
  • 53 replies
  • 118095 views

Updated this morning to Illustrator 25.3 - as soon as the update was done this scripting error began appearing (every 30 seconds). .. Personally went back to 25.2.3 which has solved this issue. 

 

 

 

{Renamed by MOD}

    Correct answer Srishti Bali

    Hi all,

     

    We hope the issue is resolved by now. If not, please update the logitech driver to latest version (9.40.75) and share your observations with us.

     

    Regards,

    Srishti

    53 replies

    Show previous replies
    D
    defaultmqyumuo3qky5
    New Participant
    June 27, 2021

    After the update I'm having this same issue to the point Illustrator is unusable. I can't move anything without the pop up happening. Adobe support keeps saying to update the Logi app, but that doesn't fix the issue. I haven't seen a solution yet to help this problem. 

    I really hope this isn't another Adobe issue where they just pass the blame to another company. 

    D
    defaultmqyumuo3qky5
    New Participant
    June 27, 2021

    On top of that, rolling back to the previous version erased all my workspace preference. 

    M
    mdk67009230
    New Participant
    June 25, 2021

    Can someone help? How to stop this pop-up?

    D
    defaultxxxxsn8diqd1
    New Participant
    June 25, 2021

    Hello community,

     

    Thanks for the help sofar. Sadly am I still getting the popup. I will provide screenshots of the version of both Logi Options and Illustrator. 

    PLEASE someone help me. This is my fulltime job and i can't work like this. I don't know what to do anymore. Even when i turn my mouse of i get the popup. It haunts me.

     

    Kind reragrds,

     

    Mandema

    E
    erobs16x
    Participating Frequently
    June 25, 2021

    Hey man, I rolled back to the last version of Illustrator for now and I don't get the popup. I'm in the middle of a big sprint too and couldnt deal with this damn pop up. I swear, everytime they release a new version of Illustrator the program gets less and less stable.

    E
    erobs16x
    Participating Frequently
    June 25, 2021

    Here's a screenshot of where to go to rollback to older versions.

    N
    nicolass76045998
    Participating Frequently
    June 24, 2021

    Dear Comunity, 

     

    since a few days I receive that message from illustrator everytime I switch tabs and go back. There is a link in the dialog box (https://helpx.adobe.com/de/illustrator/user-guide.html/illustrator/using/automation-scripts.ug.html), unfortunately it did not help either. Super frustrating, I cant work properly with that message popping up every second. 

     

    The message says: 

    You are about to run the script contained in the file "IllustratorCc.jsx. Are you sure you want to proceed? See "More information" to learn how to use scripts in Illustrator and disable this message.

     

    thank you in advance 

     

    Vincent

    Ton Frederiks
    Ton Frederiks
    Braniac
    June 24, 2021

    It is "IllustratorGc.jsx", not IllustratorCc.jsx

    See:

    https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrator-25-3/m-p/12116812

    N
    nicolass76045998
    Participating Frequently
    June 24, 2021

    Damn it, of course! Thank you! 🙂

    D
    doodledan
    Participating Frequently
    June 23, 2021

    FYI, problem still not fixed in 25.3.1

    I was hopeful there for a second...

      seansmith25
      seansmith25
      New Participant
      June 23, 2021

      Updated to 25.3.1 and latest Logi options and am still getting this error dialog constantly... this is very frustrating to try and get work done with. 

       

      Adobe could you please acknowledge that you are still working on this? Your answer stickied to this page doesn't work.

      seansmith25
      seansmith25
      New Participant
      June 23, 2021

      Ok, I tried the Beta Logitech Software... it worked! 
      https://www.logitech.com/en-gb/software/logi-options-plus.html

      B
      blazets
      New Participant
      June 22, 2021

      FOR ANYONE STILL GETTING THIS PROBLEM...

       

      Please refer to my previous post: https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrator-25-3/m-p/12116812#M279693

       

      I updated to the last version of everything and had the error so had to disable application specific settings in Logi Options, which fixed it. Hopefully that will work for others in the same situation.

        rickpirman
        rickpirman
        New Participant
        June 22, 2021

        Help! how do i disable this from popping up everytime i open an illustrator file! it's crazy. If you hit "Cancel" it pops right back up in a few seconds.

         

         

        Rob Sollom
        Rob Sollom
        Participating Frequently
        June 22, 2021

        Hi,

         

        I keep getting the dialogue box in the screen shot attached. This happens (sometimes) when I switch tools with keyboard shortcuts and paste objects... it mostly seems to be random but always when I perform some action.

         

        Any help would be much appreciated!

         

        Thanks,

         

        Rob

        GerssonDelgado
        GerssonDelgado
        Inspiring
        June 22, 2021

        please check out this

         

        https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrator-25-3/m-p/12111644#M279395

          D
          doodledan
          Participating Frequently
          June 22, 2021

          Since the most recent update (25.3) I've been getting this alert message constantly, like about once a minute:

          Hitting "continue" or "cancel" does nothing. I've searched my Mac for existence of this script file and it's nowhere to be found. But it's knackering Illustrator for me. It's become unusable. Have uninstalled and reinstalled and still the same. Any help would be great.

          Doug A Roberts
          Doug A Roberts
          Braniac
          June 22, 2021

          Have a read of this thread and see if updating Logi Options works out for you.

           

          https://community.adobe.com/t5/illustrator/illustratorgc-jsx-script-error-while-launching-illustrator-25-3/td-p/12099399

          D
          doodledan
          Participating Frequently
          June 22, 2021

          Yep that seems to have sorted it. Thanks Doug

          D

          U
          user9840804
          New Participant
          June 22, 2021

          after upgrading to versions 25.3 and versions 25.3.1, a window appears in the program and no actions other than returning to the old version

           

          help.

          Ashutosh_Mishra
          Ashutosh_Mishra
          Inspiring
          June 22, 2021

          Hi there,

           

          Sorry to hear about your experience. This error is caused by older version of Logitech software. In addition to the suggestions given earlier, please try the troubleshooting steps given on this help article(https://helpx.adobe.com/illustrator/kb/fix-scripting-error.html) & let us know if they help.

           

          Regards,

          Ashutosh

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