Image not being displayed in Illustrator window

[wallwall2]

I am using the latest version of Illustrator 2019. My problem started after the latest update. When I open up Illustrator and insert a picture (jpg) or from the Explorer window and right click on the window an Open With ...Illustrator, the image does not show. The Screenshot below is what I get on the Illustrator screen. What could be causing this? and how do I fix it?

Thank you for your help.

[Monika Gause]

Can you place the file into an AI document?

[wallwall2]

When I try to place it I see the image on the cursor until I click to place it. Then I only see this:

[tromboniator]

Have you accidentally pressed cmd/ctrl Y and put your document into Outline Mode? Try pressing that combination and see if that fixes the problem.

Peter

[wallwall2]

Peter,

Tried that and it did not change anything.

[tromboniator]

Okay. well, I'm thinking about it, but that's all I've got at the moment. Sorry.

[Monika Gause]

What kind of image is it?

Which options when saving it?

Is this perhaps a 16-bit image?

Can you open it in Photoshop?

Does it show when you View > Preaview on CPU?

[wallwall2]

Monica,

It is a jpg image, when I try to save the AI file, there is still no picture, same with exporting to the web (in fact, when trying to save to the web AI crashes, 24 bit depth, I can open the image in photoshop and finally, when I go to view, the Preview on CPU is grayed out and not available. Hope that helps.

[Monika Gause · Accepted solution]

Can you open it in Photoshop and then save as? Make sure to not check some standard options.

[wallwall2]

Monica,

Your suggestion to open it in PS and save it worked. When I opened the image in PS I got the following warning:

Could that have something to do with the problem of opening the image in AI?

[Monika Gause]

Quite possibly.

[Khaked25495306chtm]

i have the same problem when switch from Jpg to Png it show 

[Ton Frederiks]

Can you create a new topic and explain the steps leading to your problem?

This topic is 4 years old...