Participant

Answered

Image Trace Tool Unknown Error: the operation cannot complete because of unknown error [PARM]

Forum|Forum|2 years ago
March 1, 2023
8 replies
11914 views

I can no longer trace. The Black & White option has disappeared. Have tried others but this happens (see attached). Thanks in advance!

This topic has been closed for replies.

Correct answer dillydelly

I had the same problem, I had a complex design and trying to get as much detail out of the trace as I could, I made the image extremely large, and I think that was the issue... file was too big (2.8g) So I cut it into 4 so the image sizes were smaller, and then presto it worked, now just stitch the tiles back together.

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dillydellyCorrect answer

Participant

I had the same problem, I had a complex design and trying to get as much detail out of the trace as I could, I made the image extremely large, and I think that was the issue... file was too big (2.8g) So I cut it into 4 so the image sizes were smaller, and then presto it worked, now just stitch the tiles back together.

peter85793964

Participant

My tracing window goes blank after trying to open advanced tracing methods.

Ton Frederiks

Community Expert

Which Illustrator version do you have?

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Cat98A7

Participant

As usual, every Adobe update comes with problems and they take monts to address it.
I had the same problem. The only way to resolve it was to install an earlier version (27.2) I hope this helps!

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lindsay28652329wl66Author

Participant

Hi, it's all ok now. I just have to make sure I go to 'Window' - 'Image Trace' and then I can do it in black and white. Still not showing on tabs across the top though

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randyr6080760

Participant

I have Illustrator 27.4.1.

When I try to Image Trace, it says "An unknown error occured. Click MORE INFO and try some of the solutions to fix the issue." That leads to a generic "what to do when Illustrator crashes" page. I tried .png, .jpg, and .tif files. I also noticed that the drop down changed for Image Trace presets. It used to say "Black and White Logo" and now it just says "Logo."

I use Image Trace several times a day in my job. This error severely hobbles me.

Screen_Recording_2023-04-14_at_2-39-41_PM.zip

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mwaksm

Inspiring

HI @randyr6080760 since we are both using same version of Illustrator and getting the same error message, would you mind sharing your system details? I wonder in which other areas we have in common.

Anshul_Saini

Community Manager

Yes, that's one of the drop down presets on the top toolbar. I almost only use Black & White Logo or Silhouettes.

I can't upgrade Photoshop, Illustrator, or InDesign and I don't see my boss getting me a new computer anytime soon. 😞 I'm having to Rasterize every image before Image Trace. It's an extra step that only takes a few seconds, but it's annoying. At least I'm not completely hobbled without Image Trace at all.

Hi @randyr6080760 @mwaksm,

Thanks for your time & patience. After investigating this issue, our product team has identified that this error only occurs on macOS Catalina. A workaround for this issue is to either update your operating system to a later version or use images larger than 400x400 pixels.

We understand that this issue is hindering your productivity, and we apologize for any frustration this may have caused. We appreciate your patience while our team works on a solution to this issue, which will probably roll by the end of next month.

If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help. Thank you for your understanding.

Best,

Anshul Saini

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mwaksm

Inspiring

I can't use Image Trace at all. I'm using 27.4.1

Met1

Legend

Without any info we can help you.

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mwaksm

Inspiring

What info will enable you to help me?

I'm using Illustrator 27.4.1.

Today I'm trying to use Image Trace. I've tried with a 1.5 MB PSD. I've tried with a 77 KB JPEG. When I click on Image Trace, I see "An unknown error occured. Clic MORE INFO and try some of the solutions..." the link takes me to a page to fix Illustrator from crashing. Illustrator is not crashing, only the Image Trace features isn't working.

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Anubhav M

Community Manager

Hello @lindsay28652329wl66,

We understand that encountering technical issues can be frustrating. Our product team has made an attempt to address the issue in the prerelease build v27.3.1_629. Would you mind trying the prerelease build and letting us know if the issue has been resolved for you?

To join the Illustrator pre-release program, please follow these steps:

Click on this link (www.adobeprerelease.com/)
Go to the "Available Program" section to join the Illustrator prerelease.
Accept the Prerelease agreement.
Install the Prerelease build v27.3.1_629 by closing Illustrator and going to the Creative Cloud Desktop app > Prerelease section under apps > click on install. Please note that this will not replace the existing installation of the Release build of Illustrator.

If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

Thanks,

Anubhav

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lindsay28652329wl66Author

Participant

I have done what was advised. Shut down programme, re-launched, and Black and White still isn't in the tracing presets. I can access it via 'window - image trace' though