Image Trace Tool Unknown Error: the operation cannot complete because of unknown error [PARM]

[lindsay28652329wl66]

I can no longer trace. The Black & White option has disappeared. Have tried others but this happens (see attached). Thanks in advance!

[Ton Frederiks]

There were tracing problems with the 27.3 update. There is a newer version; 27.3.1 that solves them.

[Moncheche]

Still having the issue

[Anubhav Majumder]

Hello @lindsay28652329wl66,

We understand that encountering technical issues can be frustrating. Our product team has made an attempt to address the issue in the prerelease build v27.3.1_629. Would you mind trying the prerelease build and letting us know if the issue has been resolved for you?

To join the Illustrator pre-release program, please follow these steps:

1. Click on this link (www.adobeprerelease.com/)
2. Go to the "Available Program" section to join the Illustrator prerelease.
3. Accept the Prerelease agreement.
4. Install the Prerelease build v27.3.1_629 by closing Illustrator and going to the Creative Cloud Desktop app > Prerelease section under apps > click on install. Please note that this will not replace the existing installation of the Release build of Illustrator.

If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

Thanks,

Anubhav

[lindsay28652329wl66]

I have done what was advised. Shut down programme, re-launched, and Black and White still isn't in the tracing presets. I can access it via 'window - image trace' though

[Ton Frederiks]

What version do you have (you can find it in About Illustrator)?

Black and White is not in the presets, it is a Mode you can choose.

[Anubhav Majumder]

Hello @lindsay28652329wl66,

Thanks for confirming that. Would you mind trying to reset Illustrator's preferences manually and check if it helps:

- Close all Adobe applications.
- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 27 Settings.old
- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to your response.

Regards