Images disappear after dragging and dropping to Illustrator

[bigsplashstudio]

I had trouble dragging and dropping from Photoshop 25 to Illustrator 25, but the last upgrade fixed this.  Now after I drag and drop the image disappears a few minutes later and isn't there after saving.

[Ton Frederiks]

Made a Uservoice bug report, you can vote here:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images...

[Daniel33437466s359]

I have never had this issue before. I dragged in some images into AI and closed the document. When I open the document up again ALl the linked images are still showing they are linked but they are invisible. If I embedd the images they skew and/or get really small. Any idea how to fix this?

  

[Ton Frederiks]

Please vote here:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images...

[kathja_4120]

When I open the file  it only shows what's on  the artboard? 

[Ton Frederiks]

If this is about disappearing screendumps, see:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images...

[pedrolattari]

Olá!
Direto tem acontecido comigo o seguinte...
Crio um arquivo com imagens. Salvo.
Quando reabro o arquivo, as imagens estão fora do lugar.
Procurei no Google e não achei nada a respeito.

Alguém sabe como resolver isso?

Abre assim:

Salvei assim:

Obrigado!

[Anshul_Saini]

Hi @pedrolattari,

I understand how frustrating this must be, and we appreciate you bringing it up. This issue has been reported by several users, but we haven’t been able to replicate it on our end.

Would you mind confirming if you’re using Illustrator version 29.3? Also, does this happen with all files or only with specific image formats like JPG or PNG? If possible, could you share some sample files where this occurs?

Additionally, your system specs (CPU, GPU, RAM) and a screen recording of the issue would help us investigate further. We’d like to forward this to the product team for a deeper look. Looking forward to your response!

Best,

Anshul Saini

[Sara36834250b6jm]

I'm having an issue in v29.4 with transparency masks.  I have a placed image that is a transparency mask for a solid color.  When I close the document and open it again, the placed images have shifted from their original position to the center of the document. The placed image also defaults to 100% size rather than the size it was set to in the document. The centers of the placed image and the solid color were aligned when I closed my document.  I 

I reloaded v29.0, opened my document and it is showing as expected.

 

 

[Anubhav M]

Hello @Sara36834250b6jm,

We have seen multiple reports for this and I have escalated this with the product team. I would request you to upvote this UserVoice and add your comments (https://adobe.ly/42xRvl7...) to track updates.

For now, try saving your image locally and then using File>Place, as Ton suggested. Then, share your observations.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[Anita_Trejo2008]

Hola, desde el 24 de marzo he tenido el problema que importo capturas de pantalla a la mesa de trabajo de Illustrator, están visibles y luego desaparecen, está el archivo de la imagen pero no se puede visualizar, se mueve un poco o se hace zoom en la mesa de trabajo y se activan nuevamente, además cuando se exporta se pierden unas de estas imágenes.

¡Agradezco mucho por la ayuda!

[Anubhav M]

Hello @Anita_Trejo2008,

Would you mind sharing more details, like the version of the OS/Illustrator installed and the folder location where you AI and linked files are placed/saved, so I can better assist you?

Also, if you are dragging your images into Illustrator, try using File>Place and share your observations.

Looking forward to hearing from you.
Anubhav

[russellj14518917]

Same problem here. When I drag .jpg's from the internet (I design t-shirts and use supplier catalog shirt images for mockups) they are converted to .tif. Sometimes they disappear upon save or save as .pdf.  Sometimes they corrupt to pixelated lines and then disappear.

[Ton Frederiks]

Please vote on UserVoice since this still is not solved in the latest 29.5 update.

[reinier_2131]

Good day.

I have recently been struggling with the same issue.

When I save my file and later re-open the file, then all of my objects have moved to randoms spots.

I already updated Illustrator & uninstalled & re-installed it, but it keep happening.

[Anubhav M]

Hello @reinier_2131,

I have escalated this problem with the product team, and they are investigating it. Kindly upvote this UserVoice and add your comments (https://adobe.ly/3YoW3sK) to track updates.

For now, try saving your image locally and then using File>Place, and share your observations.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[pedrolattari]

Mesma coisa comigo!
Já me ferrei por causa disso, uma apresentação gigante, abri apenas para corrigir um detalhe e, ao exportar, não percebi que as imagens estavam todas fora do lugar. O cliente ficou achando que sou louco.
Acabou de acontecer novamente, abaixo tem as imagens de como estava o arquivo e depois que abri novamente.

  

[Anubhav M]

Hello @pedrolattari,

I have escalated this problem with the product team, and they are investigating it. Kindly upvote this UserVoice and add your comments (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images...) to track updates.

For now, try saving your image locally and then using File>Place, as Ton suggested. Then, share your observations.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[markb360]

Having the same issue, as is everyone in my org.  Wondering if there is an update coming to solve this.  Saving images locally and placing them works, it isn't always the most efficient workflow.  

[Abhishek Rao]

Hi everyone,

The product team has worked on this issue and has provided the following update: The issue should be resolved in Beta 29.6.142 (which is oddly displayed as build 9999 in CCD). Please test in the beta version and let us know if it resolves the problem.

Thank you for your patience!

Abhishek 

[Ton Frederiks]

Unfortunately it is still not solved in the current beta.

[Ton Frederiks]

See: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images...

[crimsonrose91]

This error cost me 3 days of work. Complete and total loss of 2 client files, with no warning. Fix this immediately. The last 2 years of CC products have really been a complete dissapointment in regard to stability and bugs. 

Mac OS 15.4.1 (24E263)

AI 29.5.1

[Anubhav M]

Hello @crimsonrose91,

I am sorry to hear about your experience. Our product team is aware of the problem and are working to fix this in a future release. In the meantime, could you please upvote the UserVoice (https://adobe.ly/4k1GD6q) and add your comments there? Doing this will help us prioritize this request, and you will be notified of any updates.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[TLLO112]

PLEASE fix this issue.  This is casuing total detriment to my work, when I try to drag my work from photoshop to illustrator, to keep working on it. Designs are totally disappearing after being worked on, this is a total waste of time and very stressful. I have upvoted as you have advised, please please fix this issue. 

[Monika Gause]

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@TLLO112  schrieb:

PLEASE fix this issue.  

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Please add your cote to that bug report.

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