Images disappear after dragging and dropping to Illustrator

[bigsplashstudio]

I had trouble dragging and dropping from Photoshop 25 to Illustrator 25, but the last upgrade fixed this.  Now after I drag and drop the image disappears a few minutes later and isn't there after saving.

[Anubhav M]

Hello @bigsplashstudio,

Would you mind sharing more details, like the current version of the OS/Illustrator/Photoshop installed on your computer, if this happens with new files as well, and a small screen recording of your workflow and the problem, so I can better assist you?

Looking forward to hearing from you.

Anubhav

[bigsplashstudio]

Illustrator 29.4 & Photoshop 26.5.  If I drag & drop an image from PS to AI, it will go blank in a few minutes or after saving and reopening.  The bounding box is there, but no image.

[bigsplashstudio]

It doesn't seem to happen all the time, but enough to cause trouble when I send a file to a client and the image isn't there, but it was when I saved it.

[Ton Frederiks]

Then please vote on Uservoice.

[Ton Frederiks]

@bigsplashstudio it seems that it works with flat images, but that layers with transparency cause the problem.

[Ton Frederiks]

There have been reports about disappearing images after drag and drop into Illustrator, saving the .ai file and opening it again.

I have been able to reproduce that with screen dumps and dragging from a Browser.

This is another variation, dragging a layer with transparency from Photoshop to an Illustrator artboard, saving and opening the file makes it disappear or gives some distorted lines.

[Ton Frederiks]

You can add your vote here:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images...

[defaultc32duoqme02z]

PLEEEEEASE for the love of god sort out the missing screenshot issue!!! Losing my mind here!!!!!!!!!

[Anubhav M]

Hello @defaultc32duoqme02z,

Would you mind sharing more details, like the version of the OS/Illustrator, if this happens with all files, and a small screen recording of the problem, so I can better assist you?

Looking forward to hearing from you.

Anubhav

[Ton Frederiks]

Please vote here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images...

[Timur342771060g07]

Hi everyone, has anyone experienced a problem with images disappearing after saving in the latest AI 29.4?  It only happens to images that were dragged from the browser.  This first happened to me in version 29.3, but after the update, I still have this problem.

[Ton Frederiks]

It also happens with screendumps. No workaround exept saving the image and placing it.

https://community.adobe.com/t5/illustrator-discussions/screenshot-disappears-in-illustrator-29-3-and...

[Ton Frederiks]

Made a UserVoice report here:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images...

[Anubhav M]

Hello everyone,

I have escalated this problem with the product team, and they are investigating it. Kindly upvote this UserVoice and add your comments (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49703918-images...) to track updates.

For now, try saving your image locally and then using File>Place, as Ton suggested. Then, share your observations.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[Geny1973]

just updated to 29.5 and the problem is still active

[Geny1973]

Hello!

My co-workers and I have the same problem since we installed illustrator 29.1 and I just updated to 29.4 and I still have the same problem.

If I do a screenshot of an image and slide (drag and drop) it on a document, it is not linked, it is embeded, it shows up for a while then disappears. If I place it it's fine it will stay, it's only when we drag and drop. The frame of the image is still there but there is no preview anymore. If I close that document and go back to it... the screenshot disappears also. We had to go back an older version 29.2.1 for it not to do that anymore. What else could we do? We've been waiting for the update and now that it's here that bug is still there

[Anubhav M]

Hello @Genevieve98A2,

Could you share some more details, like the system report (macOS/ Windows) and a small screen recording of the problem, so I can check this with the team?

Looking forward to hearing from you.
Anubhav

[Geny1973]

Here you go @AnuAnu I did the recording of what happens when I open the file back. I don't know how to send you the Mac report I hope you can figure this out! thank you!

[Geny1973]

I found the system report @Anubhav M 

[Ton Frederiks]

@Geny1973 @Anubhav M  I can reproduce this problem. 29.3.1 Create a screendump on Mac with Cmd Shift 4 and drag drop it to the artboard.

Result after saving and reopening the screendumps are gone.

In addition to that, if the Document had an sRGB Document Color Profile it will be changed to the color profile of the screendump.

If it was dropped in a CMYK document, the document becomes  an Untagged CMYK Document.

Drag and drop (if it works) has been reported to change the ICC profile of the document.

Edit: just updated to 29.4 and the bug is still there.

[defaultu8shsa6qg7u8]

I've been experiencing a similar bug. Embedded images jump off the artboard after I save and reopen the .ai file. Upon reopening the file, the images are gone and I have to select "go to link" to locate them because they're still in they are hidden in their original clipping mask, just way above the artboard.

[Ton Frederiks]

That looks similar, but in this case the images are in a temp file, but also embedded. ??

[KitFava]

I have the same trouble. Is there a fix?

[Ton Frederiks]

It was reported, but no fix yet. Use Place in the meantime.