Images Not Importing and Files Stuck in CMYK Conversion in Illustrator 29.7 on Mac M2

Forum|Forum|6 months ago
July 23, 2025
1 reply
715 views

I have a tecnical issue in my Illustrator app, I am not able to insert and place the picture, as it automatically started the function like: converting to CMYK and take a long to intesert the picture may be 1-2 hrs and is i stop to the fucntion than the file get converted into line drawing and not able to save my file and lost of my work, even to load to file it started taking long time. Please resolve this problem, as I have installed the app on a Mac.

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Anubhav M

Community Manager

Hello @DEEPAK JANGID37902267cmxz,

I'm sorry to hear about your experience. Could you share more details, like the version of the OS/Illustrator installed and whether this happens with new documents or when using a different picture for importing, so I can better assist you?

Looking forward to hearing from you.

Anubhav

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deepak_jangid1221

Participant

I’m using a Mac with the M2 chip and Adobe Illustrator (latest version 29.7). I’m facing several issues, even with the new documents or older file save: I’m unable to import any image. When I try, it shows messages like 'Reading Image' or 'Converting to CMYK' and takes an unusually long time (2–3 hours), but the process never completes. Eventually, I have to force-stop . After that, the file switches to Outline View automatically (as shown in the attached image), and I’m unable to save the file as well.

Ton Frederiks

Community Expert

Yes, I tried by turning off GPU Performance in Adobe Illustrator, and then I attempted to import the image; however, I encountered the same problem. Inserting any type of JPEG image causes an issue, or importing artwork takes much longer, even if the previous file or a newly created Illustrator file in Illustrator version 29.9. And I am trying to import the same in InDesign. There is no problem; I can easily import the same image into InDesign.

Did you already try to reset your Preferences?

https://helpx.adobe.com/illustrator/using/setting-preferences.html

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