issue with Illustrator about the color image

Forum|Forum|3 years ago
May 30, 2022
3 replies
1645 views

Hi ,

Can any one please help me out with this problem?
i open the artwork and the color of image change in to the bad way like this. it will be the same with everytime i open the file even the new file.

This topic has been closed for replies.

Correct answer Anshul_Saini

Hi @Humble Hastle24615545h9iv @BlueJackdaw @laurenh22769

We are sorry for the trouble. We are able to reproduce the issue at our end. We have already logged a bug with the product team, and they are currently investigating the issue.

This is happening with the Ai file, which has linked images. While saving, when the "Include linked files " option is selected and then reopened, the Ai file images get inverted, or yellow color can be seen.

To avoid this, you may try the following steps:

Embed the images in the document
Uncheck the "Include linked files"
Downgrade to an older version of Illustrator

Let us know if this works for you or not.

Thanks & Regards,

Anshul Saini

Note: Marking correct for visibility.

Anshul_Saini

Correct answer

Community Manager

Hi @Humble Hastle24615545h9iv @BlueJackdaw @laurenh22769

We are sorry for the trouble. We are able to reproduce the issue at our end. We have already logged a bug with the product team, and they are currently investigating the issue.

This is happening with the Ai file, which has linked images. While saving, when the "Include linked files " option is selected and then reopened, the Ai file images get inverted, or yellow color can be seen.

To avoid this, you may try the following steps:

Embed the images in the document
Uncheck the "Include linked files"
Downgrade to an older version of Illustrator

Let us know if this works for you or not.

Thanks & Regards,

Anshul Saini

Note: Marking correct for visibility.

BlueJackdaw

New Participant

Unfortunately I have no answer for you as I'm experiencing the same problem. I've seen a couple of similar posts, unfortunately no solution. It started showing up after the last update, it looks like Illustrator has a problem displaying files with transparency (the same file without transparency displays correctly for me). However, when I put the .png into Illustrator everything is fine, only after saving the artwork as .ai, closing and reopening, all files with transparency break. I hope this problem can be solved as soon as possible, pretty hard to work with.

Ton Frederiks

Community Expert

It maybe a special kind of png (from another (non Adobe) app, more bits per pixel...), can you share such a png here?

BlueJackdaw

New Participant

Thanks for the reply. I don't think so, these were pngs exported from Photoshop. I did some tests and for example stock photo (.jpg) exported to .png in Photoshop worked just fine in Illustrator, but when I extended the background in the same photo to add transparent background then this weird bug(?) happened in Illustrator. But it's not happening to every .png with transparency, I downloaded some from the internet and it worked just fine. So now I suspect maybe I'm doing something wrong while exporting from Photoshop? I'm not sure what the exact problem is, it worked fine before the update.