Keyboard Increments setting does not fix inability to move objects with arrow keys

[Jeanie38942746c9kb]

I have tried everything including setting the keyboard increments, but the arrow keys do not move objects in illustrator. Can anyone advise?

[Monika Gause]

What did you set it to?

Can you use the arrow keys to move the curosr in text entry fields in Illustrator?

[Jeanie38942746c9kb]

It was set at 0.0139. I cannot move the cursor in text entry field either.

thanks

[Monika Gause]

This points to some other apps interfering with your modifier keys. Do you have any of this running?

• WebRoot
• Apple Terminal
• Word, Excel, Powerpoint
• »Enable Full Keyboard« in Settings > Accessibility > Keyboard on Mac OS
• »Keyboard Navigation« in Apple settings > Keyboard
• Apple Mail, Outlook
• Spacebar is used as a shortcut by the system
• Chrome, Internet Explorer, Safari
• Wacom Desktop Center, Wacom settings
• Windows Touch Pad problem
• LastPass, Bitwarden (password managers)
• The VPN
• LangSwitcher app (it needs to be closed and disabled)
• Notes

[Jeanie38942746c9kb]

Only Safari, but I just tried quiting out and it still doesn't move with the arrows.

[Monika Gause]

Did you already reboot the system?

Reset the preferences?

[Jeanie38942746c9kb · Accepted solution]

It finally worked after rebooting the system. Thank you!!