Layers "eye" icon

Forum|Forum|1 year ago
July 1, 2024
3 replies
2032 views

Hi,

For over 8 months now I have an illustrator file that has about 20 layers, and even though when I save it all layers are visible, when I re-open it, 10+ laters are not visible and the eye icon is turned off.

Why is this happening, and how do I stop it from happening?

Thanks,

Alex

Bug

Srishti Bali

Community Manager

Hi @AG_Graphix

I hope the suggestions shared above were helpful. If you encountered any issues, please don't hesitate to share the file here, and we'll do our best to investigate what's causing the problem. If the file is confidential, you can send it via DM.

Regards,

Srishti

A

AG_GraphixAuthor

Known Participant

Hi,

The text file is above.

This IS the new file. I've done that already, and when I saw that it still did that, I posted on here....

Thank you.

Srishti Bali

Community Manager

Thank you for your patience, and I sincerely apologize for the delay in getting back to you. We've recently released version 28.6, which includes several bug fixes. Could you please let us know if you're still experiencing the same issue with this update?

Regards!

Ares Hovhannesyan

Community Expert

If you get all your objects visible after turning on layers eyes - save it and open again. Did you get the same result?

A

AG_GraphixAuthor

Known Participant

Yes, that's what it's doing; All objects/layers are visible when I "Save as" or "Save" and when I re-open the doc all the text layers specifically are off.

test_file.pdf

Ares Hovhannesyan

Community Expert

I think I find the problem and solution but not the reason. When I open your pdf in Ai and try to change not available fonts I get that it not possible for locked layers. I am not able to find any locked layers in your layers. Therefore I create a new layer and move your text layers into a new layer. make them visible , save the file and get them visible in new opened saved files. So, move them into a new layer.

Monika Gause

Community Expert

Which version is it?

Did you already reboot the system and reset the Illustrator preferences?

A

AG_GraphixAuthor

Known Participant

Latest version, and I have not reset preffs yet. I don't have preffs set in it hence why I didn't, but I can give it a try.

UPDATE:
I just re-installed it without keeping the preffs and its STILL opens this file with the layers eye icon off!