Libraries not working

New Here ,
Aug 17, 2022 Aug 17, 2022

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Hi I had problem with Adobe Libraries. I tried to reconnect them using this tutorial https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html but I can't re-install the libraries. The Adobe Cleaner Tool also didn't download at all so I didn't go through this step. The panel is completely empty now. I can't even see the connecttion problem error message. How can I fix it?

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Bug , How to , Sync and storage , Tools

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Adobe Employee , Aug 17, 2022 Aug 17, 2022

Hello @Weronika5C4E,

 

Sorry to hear about this experience. I would request you try removing the Creative Cloud Desktop app by following the steps shared in this article (https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html) and then reinstall it and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

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Hello @Weronika5C4E,

 

Sorry to hear about this experience. I would request you try removing the Creative Cloud Desktop app by following the steps shared in this article (https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html) and then reinstall it and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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