I have - a few times - lately lost files that were open during an Illustrator crash. The other times I thought I just might not have saved the file, but this time I am sure that I saved it to my computer. Now - after a crash the file is gone as if it was never there. Missing from "recent documents" Instead I have found an empty file called "print.ai" - It was also present the last time this happened. Both recent times it was fairly complicated files with many layers and some Astute Grahics effects. I have the Auto Data Recovery feature on, but the file did not turn op when I restarted AI..... I also have Time Machine backup, but it doesnt show up here either.... Damned! ++m
I am sorry to hear about your experience. If Illustrator does not automatically recover your work after a crash, the file is likely lost. I understand this may not be the ideal outcome and apologize for any inconvenience.
Could you confirm the version of Illustrator/OS installed and if Illustrator crashed when working with a particular tool/feature and if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox?
Hi Anubhav - Thank you for your reply... I found out that my keyboard short cut 'cmd+S' is missing since I updated to Illustrator 29.0...(!) This means that I apparently only saved the document when using 'save-as' og when I occasionally closed the file and clicked the 'save' button in the dialog. Then when the programme had a crash nothing was saved as I thought...
I'm on Ventura 13.6.9/Illustrator 29.0
I really think this was what went wrong this time...
Can't believe I didn't notice, but I have been working with Illustrator since before the Illustrator 88 and somethings are just muscle memory...
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