New Participant

Answered

My app is not loading "fetching printer list"

Forum|Forum|7 months ago
June 28, 2025
4 replies
2945 views

Hey guys, I am losing my mind as I have tried everything to get my AI to work, it still won't.
The momentI opennup my app or anyAI file, it is stuck like this, Left it for 4 hours, still was in thislop. I am gettng close tomy deadline. Please help.

Correct answer seb-c

What actually worked was resetting my router and PC Strangly!

E

evelyn_9035

New Participant

I've also had the same problem since my Illustrator updated and I'm on Windows. I've made sure my default printer is switched off because I don't have a printer, restarted my laptop and router, and also uninstalled and installed Illustrator; but nothing seems to work. Is there anything else that I can do?? 😞

Monika Gause

Community Expert

Switching off the printer is often not a good idea. Illustrator likes to find one. Can you set up a PDF printer?

E

evelyn_9035

New Participant

I don't know what happened but something shifted in my computer and I was able to see Adobe PDF printer, thank you for the help!

S

seb-c

New Participant

I'm having this same problem and i dont own any printer nor do i have anything on my network.

I have uninstalled and re installed Same problem

I've only got this problem since updating the App - the version im running of illorstrator is - 29.7 and im on windows 11

PLEASE can somebody help as im unable to work currently!

Monika Gause

Community Expert

@seb-c schrieb:

I'm having this same problem and i dont own any printer nor do i have anything on my network.

I have uninstalled and re installed Same problem

I've only got this problem since updating the App - the version im running of illorstrator is - 29.7 and im on windows 11

PLEASE can somebody help as im unable to work currently!

Setting up a PDF printer does not work for you?

S

seb-cCorrect answer

New Participant

What actually worked was resetting my router and PC Strangly!

A

april013

New Participant

Same thing is happening with me. It just won't open. Has been crashing for 2 days now. My version is up to date.

A

Anubhav M

Community Manager

Hello @april013,

I am sorry to hear about your experience. Could you confirm the version of the OS/Illustrator installed on your device, along with a screenshot / a small screen recording of the problem, so we can better assist you?

Also, try setting a default printer as Monika suggested, and then relaunch Illustrator to see if it helps.

Looking forward to hearing from you.
Anubhav

G

Gabriela26252977k2qh

New Participant

Was there a solution for this yet? I'm having the same issue. Illustrator 29.6.1
(already tried uninstalling and re-installing app)

Monika Gause

Community Expert

Are all the printers available?

Are all the printers you have set up in the system turned on?

Are you connected to a printer queue?

You could try and reset the default printer in Windows. Windows likes to mess with that when updating itself.

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