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Ula5E95
Participant
August 23, 2020
Answered

My files are saving in a tmp format instead of ai

  • August 23, 2020
  • 3 replies
  • 4011 views

When I try to save my files in an .ai format they automatically save in the .tmp format. I tried turning off the "save in background" setting in preferences but that still doesn't do anything. I have the windows 10 home 1909 version. Could you please help me?

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Correct answer kathrynz28180967

I've had this problem, 

 

What worked for me is after dowloanding the file, rename it to .ai instead of .tmp

That did the trick

3 replies

K
kathrynz28180967Correct answer
Participant
August 25, 2023

I've had this problem, 

 

What worked for me is after dowloanding the file, rename it to .ai instead of .tmp

That did the trick

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    August 23, 2020

    Does the folder name you are saving to have any non-alphanumeric charchters?

    Restart your computer

    Make Sure Adobe Cloud is up & running
     Try File >> Save As: and uncheck make  PDF compatible.

     

    Try these settings

     

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      August 23, 2020

      Which version of Illustrator is it?

      Has it always been like this?

      Exactly where do you save files?

      Which file format do you save?

      U
      Ula5E95Author
      Participant
      August 23, 2020

      its the 26 version

      it only started today, I updated windows yesterday but besides that nothing has changed

      I save my files onto my computer

      I normally save them in .ai to continue working on them if I would like otherwise in for e.g pdf but when I got to save as and select the.ai format, it saves it as .tmp instead

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      August 23, 2020

      Most likely the Widnows update caused it.

      There have been issues with Windows updates lately.

      Are you using the latest version of Illustrator? 24.2 in some regions, 24.3 in others

      If not, you could try and update.

      Also you could try and reset the ILlustrator preferences (this will destroy your settings, so rename the folder as you can revert that https://helpx.adobe.com/illustrator/using/setting-preferences.html )

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