Need Help with illustrator start up Error - Failed to initialize the license abstraction layer

[prep66863164]

When ever I launch Illustrator 2021 and 2022 I keep getting this message..  Does Anyone know what it is, how I fix it and what it means.

Thanks

[manal shanableh]

what is you subscription type or licence?

From creative cloud app, go to your profile.

Conntact us

you will have live chat and they will fix the problem.

[tonyharmer]

Are you also running Esko products? If so, their knowledgebase contains fixes. If not, let us know…

[Anshul_Saini]

Hi there,

Sorry about the trouble. In addition to the @tonyharmer & @manal shanableh suggestion, you may try the steps suggested in this third-party help article (https://wiki.esko.com/pages/viewpage.action?pageId=84149245) and let us know how it goes.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,

Anshul Saini