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No inicia Illustrator

New Here ,
Nov 18, 2023 Nov 18, 2023

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Hola! Tengo un problema con Adobe Illustrator. 
Descargue el programa por primera vez ya que estoy realizando un curso que lo necesita. Al iniciarlo en mi Mac me queda la pantalla completamente en negro. Esto no me pasa con Photoshop. No se que hacer porque necesito entregar unos trabajos la semana que viene.
Adjunto imagen de pantalla y de mi sistema operativo.
Muchas gracias por leer!
Captura de pantalla 2023-11-18 a la(s) 16.50.27.pngCaptura de pantalla 2023-11-18 a la(s) 16.44.10.png

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Adobe
Community Expert ,
Nov 18, 2023 Nov 18, 2023

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You could try this: https://community.adobe.com/t5/illustrator-discussions/blank-screen-on-illustrator-on-mac-os/td-p/11...

 

In addition to that: 8 GB of RAM is not a lot.

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New Here ,
Nov 18, 2023 Nov 18, 2023

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Thank U @Monika Gause ! I tried but it didn't work. I don't have a clue about what's going on with this. I've downloaded Illustrator and Photoshop at the same time and Ps works fine. 

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Community Expert ,
Nov 18, 2023 Nov 18, 2023

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Then you need to contact Customer Care on Monday so they can have a look into your system: https://helpx.adobe.com/contact.html  

 

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