Open File - Can't see document, window/tab missing

[b_stokes]

Latest version of Illustrator (Mac)

I am a long time user of Illustrator but i have never had this issue before.

When i open a file I can see the layers window, etc but not the actual file.
There is no window or tab for the file, just the recent files window. I can actually double click the screen and i get an isolated view but can't see anything change but the layers window.If i close Illustrator and reopen the file it shows up fine.
Not a huge issue at all but just wanted to see if someone else had this problem and whether it was related to the recent files window or something else.
Since updating to 22.1 last week i have all kinds of graphics card and/or display issues. The beta 22.0.2 worked great and i should have stuck with it.

Any help is appreciated.

Thanks.

[Srishti Bali]

Hi there,

Sorry to hear about this. Share a few more details like what exactly happens when you open file? Does it show start Screen or normal panels without the file? I would be great if you can share a small video or a few screenshots.

Regards,

Srishti

[GNARBUNKLISH]

Hey there,

Not sure if this is the same issue or not. I'm trying to open an AI file. AI tells me the file is open in another window, but I can't ever seem to get to the window.

[Srishti Bali]

Hi there,

Thanks for sharing the video. Please try these steps and let us know if that helps:

• Close Illustrator
• Go to System Preferences > Energy Saver > Uncheck "Automatic graphics switching"

    

• Open Illustrator and uncheck Application frame(Window > Application Frame)

Regards,

Srishti

[Christine Urbanek]

That isn't even an option in network preferences (Mohave 10.14.1). No Automatic Graphics Switching.

Seriously. I'm getting fed up with all the problems with Adobe. And reversing the way you scale things in Photoshop after years of having it one way? Ridiculous. Come on Adobe. We pay for a decent product, not this bull shit.

[mackerr]

Ludicrous that Adobe allow this basic problem to continue for month after month.

[Grandschemin]

Thanks.

[david hectorg62062329]

Hello! Found this in another post:

Does turning on Window > Application Frame help?

Worked for me. It was driving me nuts!!

[profkenharper]

This worked for me, thank you.

[parisgaytan]

david hectorg62062329

It works for me. Thanks.

Window > Application Frame

[GotCreative]

THANK YOU!!

[stephen595]

Is this what everyone needs to see?

Two open windows, no window tabs.  This has not been answered.

[betty-t]

Here's one I took today, November 20, 2018, but I've been having this problem for a long time. I use a workaround to be able to see my work at least several times a week.

The file is open. It's listed at the bottom of the Window menu, and I can see the links in the Links panel. Can't see the actual file though.

This question has NOT been Answered.

[Grandschemin]

"Float in all windows" works but then "consolidate all windows" brings me back to not seeing anything... thanks for the help though. A case of near enough is good enough. At least Illustrator is not constantly crashing now.

[salda]

Switching to Float all Windows and back to consolidate didn't fix it on mine (iMac 17,1 with 10.13.6). Switched off the Application Frame and now I can see my windows in tabbed form. Thought this was a recent bug, mine just showed up with the last round of updates, but seems it's been hanging around for a while. Frustrating

[stephen595]

I'm confused.  Is it the operating system that is causing this?  This didn't seem to occur with Illustrator v21 with the same operating system.  This only began with Illustrator v22.  Since the OS hasn't changed, why is it now a problem with the OS?  And what do I do when I see this in my System Preferences > Energy Saver window?

[stephen595]

Adobe - Is the point of this forum to point out the problems with the software or is it for users to figure out a workaround?

[Monika Gause]

stephen595  schrieb

Adobe - Is the point of this forum to point out the problems with the software or is it for users to figure out a workaround?

The point of this forum is to talk to other users in order to get help. about 99% of people in this forum are not staff.

If you want to post a bug, post it over there: http://illustrator.uservoice.com

Be prepared to post extensive system info on request, to answer additional question and try out things or even to have someone log into your machine. Because if they can't trigger the issue on their machines, they need to watch it happen on yours.

[Ambrosial_discoverer5DE1]

I have

MacOS Mojave 10.14.2 (18C54) and the same issue with illustrator, the consolidate thing disappears again all windows, I used the:

- Open Illustrator and uncheck Application frame(Window > Application Frame

Is a good work around for this,

Yiset

[kwatson-RC]

macOS Sierra v10.12.6 (16G1710) using Illustrator 23.0.1

The float in windows options shows the file and consolidation makes it disappear again. The Application Frame uncheck works as well, but the Open File window is still open and floating over my file!

Beyond frustrating. Saw on another chat that someone mention and update to Adobe Illustrator v23.0.2, but I don't have access to the update at this time.

HELP!!

[Monika Gause]

kwatson-RC  schrieb

macOS Sierra v10.12.6 (16G1710) using Illustrator 23.0.1

The float in windows options shows the file and consolidation makes it disappear again. The Application Frame uncheck works as well, but the Open File window is still open and floating over my file!

Beyond frustrating. Saw on another chat that someone mention and update to Adobe Illustrator v23.0.2, but I don't have access to the update at this time.

HELP!!

This shouldn't happen on Sierra.

Did it ever work correctly?

Have you already tried rebuilding the preferences?

When was your last computer restart?

Any specific additional hardware attached (second display, tablet ...)

What else is currently running on your computer? Please list everything.

[kristammmkay]

unchecking Application Frame and then rechecking it worked for me! Thanks

[OwlBoyDotCom]

This is still happening.

Why?

[Guest]

Hi, I had the same problem whereby I open files but nothing is visible unless I go Windows > Arrange > Float in Window or switch viewer to Full-Screen Mode with Menu Bar.

I found a more permanent workaround so it works like before without open documents "not visible".

Go to Preferences > General and untick "Show the Home Screen When No Documents Are Open"

It seems to reset everything and now illustrator works as before.

Mac. OSX 10.13.6 | Illustrator 23.01

[DavidMatos]

Same here. Good thing Adobe cares with its users and is always so efficient in addressing all the time-consuming problems they create to everyone.

[Srishti Bali]

Hi David,

We are extremely sorry to hear about this. This issue has already been reported to our engineering team. I would request you to please share feedback on Adobe Illustrator Feedback and if you have already reported it, please share the uservoice link.

Regards,

Srishti