Outline mode doesn't work

[luzage7]

Since 8 days ago I can't work on outline mode because when I change to this mode pressing Ctrl+Y or clicking on View>Outline the image gets frozen and remains frozen until I return to "normal mode view" (GPU Preview). Photoshop and Indesign work fine.

I have formatted my computer and reinstalled everything before I contact Adobe Support Chat. I was been helped by Jhonny but we lost connection after he restarted my computer in safe mode (via remote control). He tried with:

Deleting %Appdata%

Checking GPU drivers (Up to date)

Creating a new user with administrator privileges

Re-installing illustrator

We spent more than 2 hours and nothing. Please help me with this because It is so annoying and I Outline view mode is pretty important to work on illustrator.

I can provide my case number if need it.

[TurkiRD]

Hi Peter

System Info:

Motherboard : Intel(R) Core(TM) i7-6700HQ CPU @2.6tGhz

OS build version: Windows 10 (latest updates)

System ram: 16 GB RAM

GPU board: GeForce GTX 970M

Display Driver Version: 387.92

LAPTOP : RAZER BLADE 2016

Repro Steps: 
I have same repor steps from nickgripton

[Mr Gronkvist]

Vote here!

I posted again since Adobe seems to ignore this bug....

Outline preview bug – Adobe Illustrator Feedback

[mhmdh51850737]

I have encountered the same problem and this is the solution

right  click on Desktop and chose Nvidia setting

and do like that for illisturator

Its WORKING

[Joaopv]

Changing to integrated graphics is not a solution, but downgrading the driver worked. Thanks anyway.

[nickgripton]

Switching to integrated graphics is the "solution". It's definetly an NVIDIA notebook driver vs Illustrator issue.

[manojlovicmilan89]

That is not solution but circumvention of the problem.

[nickgripton]

hence the inverted commas!

[paulac24220491]

Thank you very much!!!

[jasonrreid]

As of today, 10/17/2017, the latest NVIDIA driver does not work. Yes,  it does seem to be the drivers for laptops. I have the 1060 and it will not work in outline view. If I switch to integrated graphics it will work. Hopefully, there will be a fix or patch sooner than later but we are getting into "later" at this point.

[Guest]

For what it's worth..

I have the same issue with a Dell Precision 5520 (Quadro M1200)

[pkirst]

Hi Brounzer,

Would you help me with your system info too!

System Info:

Motherboard :
OS build version:
System ram:
GPU board:
Display Driver Version:

[Guest]

Dell Precision 5520

System Info:

Motherboard : Intel(R) Core(TM) i7-7820HQ CPU @2.9Ghz

OS build version: Windows 10 (latest updates)

System ram: 16 GB

GPU board: Quadro M1200

Display Driver Version: 384.77

[manojlovicmilan89]

My laptop is Surface Book with Performance Base, Nvidia GPU and it doesn't work!

[pkirst]

Milan, would you be able to identify the exact components for exact machine specifications.

Motherboard/CPU:

OS Version:

System ram:

GPU:

Display driver:

Hardware:

[manojlovicmilan89]

CPU	Intel Skylake dual-core processor i7-6600U 2.6 up to 3.4 GHz, 4 MB cache, 15 W
Memory	16 GB LPDDR3 RAM
Storage	SSD: 512 GB
Graphics	Intel HD Graphics 520 and NvidiaGeForce 940M GPU with 1 GB of GDDR5 memory

[pkirst]

Thanks everyone for their machine information. We are actively investigating.

If anyone can recall or know of a working driver that would be very helpful as well.

[jasonrreid]

I had owned a machine with an early version 900 series Nvidia card that worked... it was a laptop. Asus to be more precise. I can't remember the model though.

Get Outlook for Android<https://aka.ms/ghei36>

[rama_ai]

Illustrator team is working with NVidia to fix this issue.

-Rama

Illustrator Team

[aruns84891448]

Any idea when the issue will be fixed ?

[eric@ericgermanart.com]

Ran into the same issue this morning. very frustrating as I'm just speccing out a new PC build with NVIDIA graphics, hoping this bug is limited to mobile nvidia GPU.

System Info:

Motherboard : Dell Inc.     05FFDN   /8NKQ2G2/CN1296374E04B8/  A00

OS build version: Version 10.0.15063 Build 15063

System ram: 16.0 GB

GPU board: GeForce GTX 1050

Display Driver Version: 22.21.13.8477

Repro Steps: 

1.  Open illustrator CC

2.  open any illustrator file

3.  view>outline

...

Behavior Observed:

Outline mode is not observed--stays in GPU or CPU preview mode. Additionally, cannot pan over the art with

hand tool, toggling layer visibility on / off does not function, and most other tools (creating / moving artowrk, etc)

do not display while still in outline view. reverting to GPU or CPU preview does display the changes made

to the document while in (non functioning) outline view (to layer visibility,

moving or creating artwork etc).

[pkirst]

Does anyone know of a previous NVIDIA driver that did not exhibit this issue?

[aruns84891448]

I Switched off the gpu Performance and now its working. Hopefully NVIDIA releases a new updated driver soon.

[ellenl19103720]

Has this been fixed?  I'm still having issues!

[ellenl19103720]

I tried these two "fixes" with no luck

Turning off the GPU performance

Changing the Nvidia 3D settings for illustrator to Integrated Graphics

[aruns84891448]

Have you tried restarting illustrator after disabling GPU performance ?