PANTALLA DE ILLUSTRATOR ESTA EN NEGRO

[martha elenaa41321368]

hola, cerré mi illustrator porque se estaba trabando y al abrirlo de nuevo, despues de cargar el programa, mi pantalla se queda en negro. ¿Alguien por aquí sabe como arreglar eso?

[Monika Gause]

Does this work for you? https://community.adobe.com/t5/illustrator-discussions/illustrator-is-stuck-on-this-black-screen/td-... 

[Franklin Arpi]

a mi sale igual la pantalla, me parece una pesimo servicio tener que pagar por algo que nos atrasa en nuestros proyectos.

[Monika Gause]

Please read the link I posted.

[Anubhav M]

Hello @franklinarpi,

I am sorry to hear about your experience. Could you confirm if Monika's suggestions helped resolve the problem? If not, kindly try installing the latest beta version of Illustrator (29.1) and let us know if that helps.

Looking forward to hearing from you.

Anubhav

[Franklin Arpi]

No he podido solucionar, he probado todos los metodos, e incluso le baje de version, pero no funciona

[Anubhav M]

Hello @franklinarpi,

I have sent you a DM. Kindly check.

Anubhav

[Franklin Arpi]

Buenas noches no he podido solucionar todavía este problema.
Me llego este msm

*Archivo:* AdobeLogs_20241007_104502_346 -win-GS.zxp

[Anubhav M]

Hello @franklinarpi,

I'm sorry to hear that. It seems the file was not uploaded correctly. To access messages, please click on the message icon in the top right corner of the community page. I have sent you a direct message with more instructions. Let me know if that works.


Anubhav

[Valentina_Kanashiro8270]

me sucede lo mismo y no puedo abrir el programa! necesito ayuda urgente, en photoshop se queda en negro tambien.

[Anubhav M]

Hello @Valentina_Kanashiro8270,

I am sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Anubhav

[adolfohnz]

Me sucede lo mismo, actualice, regrese a una versión anterior, hice lo recomendado en esta respuesta, lo recomendado en el hilo donde  use AdobeCreativeCloudCleanerTool.

Nada de esto funciono para mí.

[Anubhav M]

Hello @adolfohnz,

I'm sorry to hear the suggestions didn't help. Would you mind switching to the CPU preview by pressing the Ctrl+E keys on your keyboard or from the View Menu to see if it helps?

Also, try disabling GPU performance under Illustrator's Preferences (Edit>Preferences>Performance) and share your observations.

Looking forward to hearing from you.

Anubhav

[adolfohnz]

Hi, following the steps of: preferences > performance > GPU performance, I have disabled it and if it shows my documents.

Question: how does this affect me in the future, I have an 8 gb video card?
Will I have lower performance with the GPU disabled?

Thanks

[adolfohnz]

Update: in my case I use AMD in both processor and video card.
In an update of the AMD Software Application: Adrenalin Edition™, in the graphics performance setting, some options make interference with Illustrator.

Thanks for your time, I hope others will find it helpful.