Pen pressure is greyed out in Illustrator on Wacom Tablet on macOS Bug Sur

New Here ,
Sep 01, 2021 Sep 01, 2021

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I purchased a Wacom tablet today to work in Illustrator. Despite making sure I followed every step based on System Preferences, the Illustrator pen pressure is still greyed out. I know do not what to do. I've unistalled and restalled this Wacom program multiple times.

 

I'm running OS Big Sur, I followed a document with steps - still nothing. Very frustrating.

 

Has anyone has this issue? What am I missing?

 

 

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correct answers 1 Correct answer

Adobe Employee , Apr 28, 2022 Apr 28, 2022

Hi @jacaizda_555,

 

Sorry for the delayed response. We understand this is a long-standing issue, but it is resolved with update v26.2.1. Please update the app. This update fixes the issue of Wacom tablets not having pen pressure on macOS.

 

However, if you are not using a Wacom tablet, then I would suggest you install both the Wacom driver & your tablet driver, which will help you get the pen pressure. This is a tested resolution/ workaround for Non-Wacom tablets, and we have confirmed this with

...

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Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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You're not missing anything, many other people have this issue. I had the same problem and was going mad (both insane and angry). 
TL:DR (I have this from Adobe Illustrator Support, not the forums) this problem is due to Apple changing the way permissions work. It is NOT a Wacom driver issue. 

Short term work-rounds:
1. (Worked for me for Photoshop as well as Illustrator) Go to your Brush Library -> Open Brush Library -> Wacom 6D brushes. Select one of those brushes, see if it is pressure-sensitive. I found those brushes to work when no Adobe native brush allowed me to select 'pressure' as a control. You can redefine that brush to be whatever brush (hardness/softness/size) you need. 

2. Again, worked for me. Open a .eps or .ai file produced in an earlier version of Illustrator. Copy a pressure-sensitive brush stroke and paste it into your new Illustrator document. It brought its brush with it and that brush retained the pressure sensitivity.

From memory, once I'd done this on at least one occasion all the other brushes became pressure sensitive, even the ones that shouldn't be. But I could turn it off.

 

Sort-of explanation for the problem: The fact that some brushes worked perfectly while others did not told me that this was NOT a Wacom issue. The problem is that in the new OS the adobe software needs new/additional/different permissions to access the system controls/wacom data. If you look at System Preferences -> Security&Privacy -> Privacy, Wacom AND Adobe software must be showing in 'Accessibility' and in 'Automation' if Adobe software is to work as it should.
If you have to run the apps via terminal (?this is what the support person said, I don't know what it means but I know how to do it, described below) the brushes will work. Or so he said. If not, use the Wacom 6D brushes reconfigured until they work out how to solve this.

To run Illustrator via terminal:
Open your Applications folder, open the 'Adobe Illustrator 2022' folder.
Left-click or control-click on 'Adobe Illustrator 2022.app', select 'show package contents'
Open 'Contents', open 'MacOS'.  You will see a file (icon is Unix Executable) named 'Adobe Illustrator'. Run it.
This opens a Terminal window, then Adobe Illustrator 2022 fires up. In theory the brushes will be useable in the app opened like this, but by the time I tried it I'd tried so many things that I can't remember if it worked or not.

Good luck!

 

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New Here ,
Jan 04, 2022 Jan 04, 2022

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Hey - Thanks so much for those details.

So heres how it went:

#1 got it, understood

#2 can't do since I dont have files from before 2021 - I'm a newbie here in school for Graphic Design.

Next section, I had previously checked and confirmed that next part you layed out about going into the system preferences - done.  

However I found under 'Automation' the Illustrator app option does not show up there so couldn't check any boxes for it, but the Wacom desktop center and driver options did show up there though, and checked.

And I just tried the last part you listed but no luck there either -bummer...

TY for sharing your findings tho!

Hope they work it out sooner than later -

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New Here ,
Feb 01, 2022 Feb 01, 2022

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I was having the same problem. If I open an old file with the correct settings and select a brush stroke with the correct settings, and then start painting, it works. Apparently you can use the pressure setting as long as it already exists in the file. You simply cannot turn the setting on in a new file. 

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Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

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Hi All,

 

We are really sorry to hear about your experiences. The product team is aware of the issue, and they are currently working on a fix. I would request you and others to please be patient and stay tuned for the updates.

 

In the meantime, I would request you to reach out to me via DM. I will provide you with a direct download link to an Illustrator version 2020.

Note: The download link expires after 24 hours. So, I will be sharing the download link via DM only until this issue gets fixed.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Feb 19, 2022 Feb 19, 2022

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Hello

need help with this too...

thank you!

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Adobe Employee ,
Feb 25, 2022 Feb 25, 2022

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Hi @Gadi Gershon,

 

I've sent a DM. Please check!

Thanks & regards,

Anshul Saini 

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New Here ,
Feb 26, 2022 Feb 26, 2022

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It worked!

Thank you!

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New Here ,
Mar 10, 2022 Mar 10, 2022

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Hi @Anshul_Saini 

same problem here. Could you DM me the dowload link for the 2020 version?

Thanks in advance!

 

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Adobe Employee ,
Mar 10, 2022 Mar 10, 2022

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Hi @MFW-design,

 

I've sent the link on DM. Please check.

 

Regards,

Anshul Saini 

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New Here ,
Mar 15, 2022 Mar 15, 2022

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Hi anshul, please help with this

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New Here ,
Feb 25, 2022 Feb 25, 2022

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Hi @Anshul_Saini 

can you please send me a direct download link to an Illustrator version 2020 as well!

thank you so much 👍🙏

Carey

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New Here ,
Feb 26, 2022 Feb 26, 2022

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Hi @Anshul_Saini 

can you please send me a direct download link to an Illustrator version 2020 as well!

thank you so much 👍🙏

Carey

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New Here ,
Feb 28, 2022 Feb 28, 2022

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Hi @Anshul_Saini 

would you please send me a direct download link to an Illustrator version 2020 as well!

thank you so much

Herbert

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Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

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Hi @Carey5CFD & @Herbert23379458pzfq,

 

I've sent a link again on DM. Please check!

 

Regards,

Anshul Saini 

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New Here ,
Mar 02, 2022 Mar 02, 2022

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Thanks Anshul, this has solved the problem!
 Thank you very much, regards Herbert

 

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Community Beginner ,
Mar 14, 2022 Mar 14, 2022

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Hi @Anshul_Saini,

Would you mind please sending me a direct download link to an Illustrator version 2020 as well?

 

Thank you,

Wynand

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Adobe Employee ,
Mar 14, 2022 Mar 14, 2022

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Hi @S Wolaard,

 

I've replied to your DM.

 

Please check!

 

Regards,
Anshul Saini

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New Here ,
Mar 02, 2022 Mar 02, 2022

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Hello,

I have the same problem. I cannot download illustrator 2020 😞

Thank you

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Adobe Employee ,
Mar 02, 2022 Mar 02, 2022

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Hi @simonl55733638,

 

I've sent a DM. Please Check!

 

Regards,

Anshul Saini

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New Here ,
Mar 14, 2022 Mar 14, 2022

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Hi,

I have this problem too.

If you could help please let me know thankyou

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Adobe Employee ,
Mar 14, 2022 Mar 14, 2022

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Hi @thomasd21833968,

 

I've sent a DM. Please Check!

 

Regards,

Anshul Saini

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New Here ,
Mar 15, 2022 Mar 15, 2022

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Hi @Anshul_Saini 

can you please send me a direct download link to an Illustrator version 2020 as well!

thank you so much 

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Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

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Hi @Farida23592429j1x4,

 

I've sent the link over DM. Please Check!

 

Regards,

Anshul Saini

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New Here ,
Mar 16, 2022 Mar 16, 2022

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Hey @Anshul_Saini I sent you a DM. Currently having the same issue! Much appreciation!

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Hi @Aeron236095652au6,

 

Sorry for the delayed response.
I've sent the link over DM. Please Check!

 

Regards,

Anshul Saini

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